8.6
Spot Score
Streamline your online sales and inventory with ease.
Add to compare
Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
Log in Required to View Reviews
Filter results
Sort by :
Showing 111-120 out of 739
AH
Aster Herlina Prajogo
12/18/23
Marvin have done a good job
Marvin have answer my emails in a reasonable time and have solved all my problems. I really appreciate it.
DV
Dirk Van Gompel
12/18/23
the real power of lightspeed
great product, but at least as important as the product itself are the people behind it! I'm working with Ilse for many years now and even when I think something is impossible... she can make it work. That's the real power of lightspeed!
CC
Cahlee Cook
12/18/23
Amazing Assistance
I use Vend/Lightspeed as an admin alongside Xero. Whenever I have had issues (it is not communicating to Xero correctly etc) they have always persisted in making sure the issue is fixed which is much appreciated. A very helpful and friendly support team!
IP
Inzu Pâtisserie
12/18/23
Service client au top !
Date of experience: December 19, 2023
KA
Kelli Aguirre
12/18/23
Nicks on was very quick to fix my…
Nicks on was very quick to fix my problem. The check itself didn’t reflect the payment, so we were unable to input the tip. He helped with both the closing and tip on the check. Making it so we could do a proper check out.
NF
Nathen Furlong
12/18/23
Customer Service is always exceptional…
Customer Service is always exceptional with Vend. Big thanks to Adam for extra mile help.
K
Kathy
12/18/23
Dey was so helpful I have had 4 other…
Dey was so helpful I have had 4 other people trying to help with my printer issue and nobody could figure it out. But Dey is the first one to suggest putting the USB in and BAM it worked. Thank you so much this has not worked for 2 weeks.
MC
Mr Charles Devlin
12/18/23
Jason Mok
Concise and clear and got through content in an efficient manner
C
Consumer
12/17/23
HOW DO I START (JASON MOK)
How do I start, I don’t usually write reviews. I had arrived late to the meeting due to dropping my car for a service. Jason was still in the meeting, waiting, which was very gentleman of him. When it came towards the setting up, he made everything look very easy. Previously I was with Epos and I had spoken to numerous technicians which made everything so difficult. Jason made it look like a kid could set this up, that’s how good he was. He even worked through his lunch time to complete ...
Read more
TG
Tena Goodman
12/17/23
My experience so far
My experience so far, was made amazing by this wonderful employee named Jordan! He made me feel so at ease and understood my age and tech problems would be an issue! He has gone above and beyond to make my experience an easy one!! I trust him and Lightspeed to help with all my needs. Thank you
