Lightspeed eCom Reviews in January 2025: User Ratings, Pros & Cons

Erica made all of the difference!

Erica P., our new account manager is amazing. She really solved any issues we had with speed! We recommend Lightspeed services especially if you have a great account manager. That makes all of the difference in the world. Without Erica, we may have terminated our services with Lightspeed. Please have all managers mirror her and you will never have any complaints from anyone. She is the blueprint for exceptional customer service, likability and skill set. Please promote and retain at all ...

Erica-my EXCEPTIONAL Acct Mgt

Erica, my account manager. For 2 years I've tried to get answers on my account and how to utilize the tools for my business. My first acct manager was Exceptional, then my 2nd one was a GHOST never returned calls or emails, for months I tried to get thru to someone and no one answered. Then I had Chris who was wonderful and responsive, and now I have Erica. She listened to my questions ( I was planning to leave Lightspeed and go to Shopify) and provided me real answers to my questons. She ...

Great customer service once you get…

Great customer service once you get ahold of someone.

Lightspeed - Best POS ever!

Lightspeed has been a joy for us since the day joined the team. The interface is intuitive and designed for easy navigation. Lightspeed customer service is superb. Their response time is often within minutes and they are helpful and kind. We absolutely love Lightspeed.

Nice job!

Thankful for Audrey’s help and getting our account situated.

Lightspeed first class service! Thank you

LEAS RD , CLACTON ON SEA. BT open reach cut the wires to the Internet in the street next to my house yesterday. It cancelled our Lightspeed Internet. I called Lightspeed 9.00 this morning, by 9.30 I had an engineer to my door. By 17.00 the wire was repaired and Internet back on! Well done Lightspeed for a Lightspeed service! Nice chaps, very helpful! BT are a disgrace! Trying to sabotage trade! Thank you Lightspeed guys!

THE BEST!!!!!

Date of experience: April 09, 2024

so smart helpful and capable!

so smart helpful and capable!

Lightspeed is a very easy system to use…

Lightspeed is a very easy system to use and has a great support system should you need it.

If you can get them, try them!

Efficient and friendly installation team, who did a neat and tidy job. Great support from their Customer Service dept. in setting up an additional Nokia beacon. Very impressive download and upload speeds, for a terrific introductory offer, with competitive pricing thereafter. My former provider, UPP, with whom I was quite satisfied, has sold out to, of all people, Virgin Media. I wanted nothing to do with them, but was lucky enough to find Lightspeed. Lightspeed order no. O-14689 for ...