LibAnswers Reviews in February 2025: User Ratings, Pros & Cons

"Love LibAnswers"

What do you like best about LibAnswers? I love that I can create FAQ Groups for specific user groups, such as subject specialists. It's also useful for conducting online chats via LibChat (with faculty, staff, and students) and also for screensharing. However, my favorite part of this software is the ability to record reference statistics in Reference Analytics! This makes reporting statistics and overviews of library services so convenient and simple! It's SO easy to use. What do you ...

"LibAnswers Review"

What do you like best about LibAnswers? What I like best about the LibAnswers, as with every review, is that it is so simple to use. I really also love their theme colors. What do you dislike about LibAnswers? This site helps to deliver information to patrons, it's so easy to use so there really is nothing I can say that I would dislike. What problems is LibAnswers solving and how is that benefiting you? I had been using LibAnswers to be able to connect with patrons in a way that would be ...

"Versatile platform that can be used for way more than chat services"

What do you like best about LibAnswers? I like the intuitiveness of LibAnswers withing the chat feature. You can set it up to insert pre-populated answers, saving both you and the patron time and is very convenient as well. What do you dislike about LibAnswers? I don't like that unless you intentionally go to a separate Dashboard area, you're not alerted of when new questions are submitted that you may have missed; i.e. if you share virtual reference responsibilities sometimes questions ...

"LibAnswers is a great tool for tracking interactions with patrons"

What do you like best about LibAnswers? I like the ability to create different forms for different uses - instruction, desk transactions, etc. What do you dislike about LibAnswers? I wish it was more integrative with other Springshare products - like a form could pop up in our calendar bookings for us to compile everything through the same entry point Recommendations to others considering LibAnswers: LibAnswers and Springshare in general are great resources for libraries and I highly ...

"A wonderful service for libraries (and even non-libraries!)"

What do you like best about LibAnswers? Makes the process of engaging with customers via multiple social media accounts a breeze (well, a breeze compared to NOT using Libanswers) The user interface is clean, simple, and intuitive, and the end result is a huge time save. What do you dislike about LibAnswers? It can take a bit to find your bearings if you're not used to the interface style. It's different, to be sure, but like anything, you'll get out of it what you put into it. Worth the ...

"LibAnswers: Great Resource for Great Writers"

What do you like best about LibAnswers? I love that if you have a question that you can’t find on their site, they have someone available to help you ALL the time! What do you dislike about LibAnswers? The website itself Is not super flashy and pretty basic. It does get the job done though! It can be difficult to navigate at times. What problems is LibAnswers solving and how is that benefiting you? As an educator it helps keep me Up to date with writing styles and any changes that are made. ...

"LibAnswers is an easy-to-use software to log library statistics and track visitor statistics."

What do you like best about LibAnswers? The features on LibAnswers are very intuitive, so all staff members are easily able to view and interpret data. It can be used for both simple and complex functions. What do you dislike about LibAnswers? The website interface looks a little outdated in terms of font and color. I believe there is a way to arrange information on the software to create a better flow of data input. Recommendations to others considering LibAnswers: Customize the features ...

"LibCal"

What do you like best about LibAnswers? The many options for audience categories What do you dislike about LibAnswers? Sometimes, too many options isnt a good thing. The sorting menu needs more filters and a translaation option Recommendations to others considering LibAnswers: Have a pretty detailed idea of what categories and options you need for your front facing audience before you set it up. What problems is LibAnswers solving and how is that benefiting you? Making events public

"Remote reference"

What do you like best about LibAnswers? I like LibAnswers because it gives customers the opportunity to send questions and comments to our organization at any time of the day and gives staff the flexibility to provide comprehensive answers and information when needed. It keeps track of everything that comes and goes so we can refer back to a previous question if follow up is needed. What do you dislike about LibAnswers? I really don't have anything negative to say about the service at this ...

"Lib Answer Survey"

What do you like best about LibAnswers? Its the platform required at the library I work at. It is pretty straightforward and easy to use. What do you dislike about LibAnswers? Not many patrons are aware of how to use it. This limits its use across campus. Since it acts as a replacement when staff is unavailable, it is difficult to spresd the information on our own. What problems is LibAnswers solving and how is that benefiting you? Frequently asked questions from patrons in the library, ...