Leonardo.Ai Reviews in January 2025: User Ratings, Pros & Cons

Fishy activity

I asked for an invoice because I need one to keep my accounting. They provided me with a link to download the payment ticket, which is by no means an invoice! Moreover, the document don't show the company's information, which are mandatory on invoices. So I assume there is a reason for them not providing authentic invoices...

I am angry and disappointed

I am angry and disappointed. I paid yearly subscription in December 23 and in February 24 I was logged out with no option of restoring my account. !!! I had to log in again and had to create new account on the basis of the same id. Now it is said that my trial has started and I will have to pay again. This is outrageous. ! There is no option to write to customer support.

It's an outright scam

It's an outright scam, I cancelled my subscription but they continue to try to charge my bank card. I now have to go to my bank and have my account details changed so that they can not charge me anything.

Do not buy any tokens with this company

Do not buy any tokens with this company It's a massive scam What you pay for isn't the amount they advised For example, it will say $25 And then after you out your debit card details in and press pay it changes to $36 last second and then then it's too late I end up paying $11 dollers than what I was supposed to, there difficult to get ahold of Aswell.

STAY AWAY FROM THEM BY ALL MEANS!!!

Guys, I never used Trustpilot before and i don't usually do reviews, but this time i feel like i had to. BY ALL MEANS STAY AWAY FROM THESES PEOPLE. DONT EVER THINK OF SUBSCRIPING OR ELSE THEY WILL KEEP CHARGING YOU EVEN AFTER YOU CANCEL YOUR SUBSCRIPTION. Not only their service sucks you get low quality image generations even when you're on membership and using all the right prompts. Try contacting them ?? Yeah good luck with that!!

Don't use it

Don't use it, don't let anyone trust Leonardo, they block the account and cut off all communications so as not to respond. They don't respond to the ticket, they don't respond to emails to support, they don't respond on Twitter(X) and they ban you from Discord, this is how the team of Leonardo, Denis Balitskiy, Roberto, MSchiffer, Fraplashy, Ayumi works... all under the command of the CEO and founder JJ Fiasson. Be careful if you make a model with personal photos of yourself or family ...

No Customer Support Whatsoever

This program can make beautiful designs BUT there is zero customer support. Doesn't matter how much you pay per month, no one will answer your questions through their little chat thingy. They usually ignore you. If they respond it's not with helpful information and they mark your question "resolved." Add to that there are no detailed instructions on how to get things to work, like the "unzoom" feature. It appears to do nothing. This makes using the program extremely difficult.

Content Moderation Change Makes it Unusable

Well, it started OK, but then they changed the content moderation policy, even with a subscription. You can still see NSFW for work images, but even mundane prompts like "riding a horse," "steamy jungle," "sexy pose," "sun shining through flowing transparent white drapes," and the correction to "sun cast through sheer white drapes," and "hot and sweaty day," get blocked for content moderation. Even "Re-Imagined photo realistic image of Trump as Aphrodite in the painting 'Birth of Venus,'" ...

No customer support

No customer support, removed ability to create NSFW content (which should have been used for an application I am working on) the day after buying a subscription. Also, they still have the option to turn on/off NSFW, but this literally does nothing now. Probably better off using something like getimg.ai

Frustrating and disappointing

Registered with Leonardo yesterday. After browsing through free option, I tried upgrading to first paid level. Money deducted from my bank account but I still remain at "free" level after login! Customer contact info virtually non-existent. Image quality is very good but image relevance to image "prompt" is very disappointing. Very disappointed. Not interested anymore.