9.2
Spot Score
Revolutionize your restaurant with Lavu's innovative technology.
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Starts from $69/Month
Lavu POS system has garnered a mix of reviews, showcasing both its strengths and weaknesses. Despite some negative feedback regarding billing issues and customer service, the overwhelming sentiment from satisfied users highlights the system's ease of use, smooth onboarding process, and exceptional customer support. Customers appreciate Lavu's modern technology, ...Read more
Easy setup and user-friendly interface, making operations smooth for businesses.
Efficient onboarding process with excellent support staff, simplifying the transition for users.
Reliable and customizable system that modernizes operations, meeting business needs effectively.
Strong customer service with a responsive and supportive team, ensuring a positive user experience.
Issues with billing and cancellation process, leading to unexpected charges and difficulties in terminating services promptly.
Inconsistencies in customer service responsiveness and communication, causing frustration and dissatisfaction among users.
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Showing 31-40 out of 422
JF
Juan Figueroa
10/18/23
Great service! Very fast
The service is professional! And the associates very kind!
BD
Brian Dudley
10/18/23
The features are good even though I…
The features are good even though I haven’t used it as much due to being closed and sick
TS
The Sugar Shack Bakery Sioux C
10/16/23
The rep explained everyhting very well.
Date of experience: October 17, 2023
TS
The Sugar Shack Bakery Sioux C
10/16/23
The rep explained everyhting very well.
Date of experience: October 17, 2023
SS
Spring Street
09/12/23
Random billing 2 years after cancelling
If I could give them a negative star I would. They keep billing me random charges when I have been assured my account was cancelled 2 years ago! Each year a new random amount shows up on my credit card. They are difficult to get a hold of, call wait times over 30 minutes. I'm contacting my attorney.
JD
John D
07/01/23
"Decent POS, but the customer service and billing is difficult to deal with."
What do you like best about Lavu? Lavu works on ios devices so you dont' have to buy a lot of specialized equipment. It is fairly simple to operate and the menu setup is intuitive. The employee facing app is decent, especially compared to some other POS systems. When I signed up you could use an independent credit card processor, but I think they've changed that to where now you have to use lavu as a credit card processor. What do you dislike about Lavu? My main complaint is about customer ...
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ST
Sayan Tropical
03/22/23
was great, his spanish is excellent, and the explanition was perfect
the explanation and his language was perfect, the system is more than we expect. thank you for your support
EG
Ellen Glassmoyer
03/09/23
Best POS ive ever had!
They got rid of my cc fees with dual pricing and I'm saving 1500$ a month! Best customer service I've ever had with POS. I recommend them to any restaurant.
C
customer
02/25/23
Dishonesty in billing and credit
We did business with LAVU for 6 years (even though our servers hated the platform) but did not survive for more than a couple of months into our 7th year. We were required to pay for POS service a year in advance and we were offered a refund by the manager for the months we did not use. The refund was approved but we never received it - after many many calls and no return calls just 'the finance manager has to approve it' and even a 'cross your fingers'. They also charged another random $10 ...
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YG
yenifer goudet
01/24/23
very helpful
very good communication, explains very well, very patient, very helpful I highly recommend this software and team!
