9.2
Spot Score
Revolutionize your restaurant with Lavu's innovative technology.
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Starts from $69/Month
Lavu POS system has garnered a mix of reviews, showcasing both its strengths and weaknesses. Despite some negative feedback regarding billing issues and customer service, the overwhelming sentiment from satisfied users highlights the system's ease of use, smooth onboarding process, and exceptional customer support. Customers appreciate Lavu's modern technology, ...Read more
Easy setup and user-friendly interface, making operations smooth for businesses.
Efficient onboarding process with excellent support staff, simplifying the transition for users.
Reliable and customizable system that modernizes operations, meeting business needs effectively.
Strong customer service with a responsive and supportive team, ensuring a positive user experience.
Issues with billing and cancellation process, leading to unexpected charges and difficulties in terminating services promptly.
Inconsistencies in customer service responsiveness and communication, causing frustration and dissatisfaction among users.
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Showing 191-200 out of 422
RG
Rusty Greenlee
04/20/22
Helped me out a ton
Date of experience: April 21, 2022
C
customer
04/19/22
Roy stayed on the phone with me for…
Roy stayed on the phone with me for about an hour to help me connect our receipt printer. He stayed patient and kind during our entire phone call. He was extremely helpful by not just asking me to go through the motions, but explaining each step so that I understood what was going on and learning.
C
customer
04/19/22
I had a question on the set-up part of…
I had a question on the set-up part of the POS system. Using the online chat tab, it was refreshing to speak with a live person, not automated responses. I’ve contacted Lavu a couple of times for help. Every time, I’ve dealt with kind and helpful customer service agents. Thank you for this!!
C
customer
04/18/22
quick work
quick work. Thank you.
YB
Yur's Bar
04/18/22
Props and Kudos to LAVU support and onboarding specialists
I have to give props and kudos to the engineers / technicians who provide support for Lavu. I was tasked with upgrading hardware, getting current with the newest Lavu release, and setting up new EMV chip card readers. I was able to set up a phone call with a splendid fellow named Rahul who was an onboarding specialist. He was able to assist with the tasks mentioned above in a manor that showed he was experienced and wasn't just reading off some documentation to me. He was friendly, concise, ...
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C
customer
04/14/22
Great customer service!
Date of experience: April 15, 2022
C
customer
04/12/22
Great customer service from Roy.
Great customer service from Roy. We ordered a card reader that wasn’t compatible to our system by accident and we were immediately notified via email and called customer service. Roy helped us get out refund and cancel our order.
BR
Balance Rock Inn
04/12/22
The representative was very helpful and…
The representative was very helpful and efficient!
C
customer
04/11/22
Rahul on chat support was awesome
Rahul on chat support was awesome. Together we were able to solve my issue quickly and painlessly, even with me being completely new to this. Thank you for your help today!
C
customer
04/11/22
Helpfull
Helpfull and responsive
