9.2
Spot Score
Revolutionize your restaurant with Lavu's innovative technology.
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Starts from $69/Month
Lavu POS system has garnered a mix of reviews, showcasing both its strengths and weaknesses. Despite some negative feedback regarding billing issues and customer service, the overwhelming sentiment from satisfied users highlights the system's ease of use, smooth onboarding process, and exceptional customer support. Customers appreciate Lavu's modern technology, ...Read more
Easy setup and user-friendly interface, making operations smooth for businesses.
Efficient onboarding process with excellent support staff, simplifying the transition for users.
Reliable and customizable system that modernizes operations, meeting business needs effectively.
Strong customer service with a responsive and supportive team, ensuring a positive user experience.
Issues with billing and cancellation process, leading to unexpected charges and difficulties in terminating services promptly.
Inconsistencies in customer service responsiveness and communication, causing frustration and dissatisfaction among users.
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Showing 101-110 out of 422
C
customerCW
08/09/22
The gentlman was very helpful and
The gentlman was very helpful and explained everything clearly and I was able to partly refund customer for smaller order than expected Thank you
C
customer
08/09/22
Great tech support experience
Great tech support experience! Very satisfied with the service so far. Would recommend.
SB
Sarah B
08/09/22
"Lavu continues improvements"
What do you like best about Lavu? Lavu is a robust POS software that keeps me informed about my business performance. I have many likes but my favorite is working through technical questions with Sohaib Ranani. He is knowledgeable, patient with me (I am not a tech expert), and determined to find solutions to issues no matter the time of day. What do you dislike about Lavu? Although I am not a tech expert, I am very familiar with Lavu after using for 5 years so I find that when I have an ...
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JV
Joe V
08/09/22
"It is an easy format system that has worked well with our menu selection."
What do you like best about Lavu? The menu structure works well with our extensive selection. It is relatively user friendly and has an administrative creation website that works well. What do you dislike about Lavu? Concern about costs/price. We don't want to have to change our point of sales systems to another platform but if prices rise, then we may have to. Communication of any pricing changes needs to be timely. What problems is Lavu solving and how is that benefiting you? User ...
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KO
Ken Osmond
08/05/22
Allen was perfect.
Date of experience: August 06, 2022
JG
Julio G
08/04/22
"Inspired to Use Lavu"
What do you like best about Lavu? It's extremely easy to work with on the Ipad. What do you dislike about Lavu? I really don't have anything other than getting more training videos on how to use certain functions for free if possible. What problems is Lavu solving and how is that benefiting you? It's compatible with wifi and the reports are easy to print and keep track of. Our accounting department is happy about that part.
AU
Anonymous User
08/04/22
"Functional but not perfect"
What do you like best about Lavu? The POS front-end interface is simple and easy to use for high-volume restaurants What do you dislike about Lavu? Technical customer service can be lacking. The split check feature is confusing and not super functional. Glitches occur with sending orders and occasionally losing data. What problems is Lavu solving and how is that benefiting you? n/a
HW
Hope W
08/02/22
"Lavu has a nice looking interface."
What do you like best about Lavu? The ease of making changes with menu items and categories as our items change often. What do you dislike about Lavu? Some reports do not always tie out with each other. What problems is Lavu solving and how is that benefiting you? They have worked with me to resolve any reconciliation issues which is helpful with financial reporting.
JK
John K
08/02/22
"Lavu has issues that need attention."
What do you like best about Lavu? Lavu is a cloud-based POS and so data and reports are delivered in real time. What do you dislike about Lavu? The support is outsourced and not very good. Reports are inaccurate for companies with multiple locations. This is a bug that was reported years ago and never fixed. The gift card integration is buggy. One of the most disappointing aspects is the offline mode which is non-existent although it is an advertised feature. What problems is Lavu solving ...
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G
Gloria
08/01/22
Allen was an amazing help to me today
Allen was an amazing help to me today. I was on call with his coworker but the call kept getting disconnected until he decided to help me and I couldnt be more thankful as my printer stopped working last night. He was very patient and made sure to walk me through every steps. Thank you so much again!!!!
