LabiDesk Reviews in January 2025: User Ratings, Pros & Cons

"Best experience ever!"

What do you like best about LabiDesk? It takes like two days to learn all the stuff you need, and it is straightforward to teach too. The all-in-one shared inbox is the best solution to centralize all the conversations and keep track of the customer's issues. The layout is lovely and intuitive to use. I 100% recommend it if you have a small/medium business that needs to keep track of the info of the customer and has various sales channels. What do you dislike about LabiDesk? Overall the ...

"New Support Kid on the Block"

What do you like best about LabiDesk? Labidesk has all the features a support agent would need. As a one man show it does help me keep them customers on track without losing my sanity. It has all the data I need to get my support going. I also like how beautiful the chat-widget is. THe knowledge Base and the mini CRM also helps to improve my support. What do you dislike about LabiDesk? THe Interface is too clunky and the labeling of the menu order is confusing at start. The setup can be ...

Strong Customer Support Newcomer

Labidesk can be a strong contender for the current customer support market. In my use case I have all what I am looking for when comparing to leading competitor. The pricing is way more attractive but there is some taking grain of salt. THis is tool is new after all and having concerns is normal. Especially the UI is daunting at first. Many features to be set up and the guide is not really helping. Customer Support nonetheless were helpful. Labidesk was easily designed as chat widget on my ...

Strong Customer Support Newcomer

Labidesk can be a strong contender for the current customer support market. In my use case I have all what I am looking for when comparing to leading competitor. The pricing is way more attractive but there is some taking grain of salt. THis is tool is new after all and having concerns is normal. Especially the UI is daunting at first. Many features to be set up and the guide is not really helping. Customer Support nonetheless were helpful. Labidesk was easily designed as chat widget on my ...

"All-In-One help desk solution"

What do you like best about LabiDesk? Pros: 1) All in one help desk solution - all the essential elements include in one tool (help center, live chat, knowledge base) 2) Relatively simple to use - the onboarding is user friendly to get us to start 3) Customizable - a lot of options are available to use What do you dislike about LabiDesk? Cons: 1) No apps for iOS and Android (can only work on laptop and not on the move) 2) UI/UX can be improved (good to have dark mode) 3) Addition of more ...

All-In-One Help Desk Solution

Pros: 1) All in one help desk solution - all the essential elements include in one tool (help center, live chat, knowledge base) 2) Relatively simple to use - the onboarding is user friendly to get us to start 3) Customizable - a lot of options are available to use Cons: 1) No apps for iOS and Android (can only work on laptop and not on the move) 2) UI/UX can be improved (good to have dark mode) 3) Addition of more features and integrations will be good to have Overall, LabiDesk is an ...

All-In-One Help Desk Solution

Pros: 1) All in one help desk solution - all the essential elements include in one tool (help center, live chat, knowledge base) 2) Relatively simple to use - the onboarding is user friendly to get us to start 3) Customizable - a lot of options are available to use Cons: 1) No apps for iOS and Android (can only work on laptop and not on the move) 2) UI/UX can be improved (good to have dark mode) 3) Addition of more features and integrations will be good to have Overall, LabiDesk is an ...

An all-in-one solution for your help center

I've been using LabiDesk for a while and I absolutely love it. My team uses it as a help center. It's easy-to-use and has features: shared inbox, knowledge base, and many more. The UI needs some improvements. I highly recommend it!

"Great Help Desk app"

What do you like best about LabiDesk? The UI is simple and clean. The knowledge base and widget have live previews which is really helpful. Labidesk has solid features for a knowledge base and ticketing system through the chat widget and website. What do you dislike about LabiDesk? It would be great to customize ticket numbering (starting number etc). Cannot create a ticket from live chat (yet). Recommendations to others considering LabiDesk: Solid Help Desk for your business. I would ...

"Great tool for customer support management"

What do you like best about LabiDesk? I run a small business and was looking for a simple solution to handle customer inquiries for a new project. I found Labidesk through Facebook Support Groups. It offers Ticketing, Livechat, Knowledge Base and some other features which I do no need at the moment. The interface is clean and simple. What do you dislike about LabiDesk? Right now I think that it is missing a mobile app and also the ability to handle several languages. I hope that these ...