KnowledgeOwl Reviews in March 2025: User Ratings, Pros & Cons

"Easy to use, great customer service"

What do you like best about KnowledgeOwl? I have zero experience of coding / tech things and it was really easy to get the basics up and running, and customise it to our brand. The customer service is fantastic, everyone I've dealt with has been a pleasure to speak to and have helped with anything I was unsure of and come up with solutions for us.

"Exceptional product and customer service"

What do you like best about KnowledgeOwl? We began the migration of our entire knowledge base to KnowledgeOwl in 2022, and had an amazing experience. Their support is unmatched, as proven by the detailed help we got for the transfer of our content and design. They went above and beyond to make sure our transition was as smooth as possible. Since our move, we've received compliments from our clients and employees about all the positive changes in the search and usability. Our documentation ...

"A Great Tool with Great People Behind It"

What do you like best about KnowledgeOwl? KO is very easy to use and has helpful features such as the tagging system, article versioning, and visibility settings that we have incorporated into our documentation process for daily use. The implementation and support teams have been incredibly helpful even beyond our initial setup, offering fast responses and effective solutions for our business needs (including custom coding and small features that we wanted for our site design). The fact ...

"Fast, Friendly Service and an Easy to use product"

What do you like best about KnowledgeOwl? The user interface to create articles is very easy to use and straightforward. It is also very customizable with CSS. So we can brand it to match our style. Not to mention the customer service is top notch. They take it to the next level!

"So easy, so flexible, so well supported"

What do you like best about KnowledgeOwl? I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart.

"KnowledgeOwl is a Game-Changer!"

What do you like best about KnowledgeOwl? Right out of the gate, let me say that if you are looking for an efficient, reliable, and intuitive knowledge base software, look no further!

"Knowledge Owl is an easy to use knowledge database with the best customer service."

What do you like best about KnowledgeOwl? The customer service. The team at Knowledge Owl are all genuinely nice and caring and will do anything possible to ensure their customers are happy. The system is easy to use and perfect for companies/industries who are not highly regulated and allow for quick updates.

"Knowledge Owl is an easy to use knowledge database with the best customer service."

What do you like best about KnowledgeOwl? The customer service. The team at Knowledge Owl are all genuinely nice and caring and will do anything possible to ensure their customers are happy. The system is easy to use and perfect for companies/industries who are not highly regulated and allow for quick updates.

"Great tool, greater service"

What do you like best about KnowledgeOwl? Knowledge Owl offers an easy-to-use tool where you can create a knowledge base tailored to your needs in detail. In addition, they are really into providing new functionalities to make it even better. These new functionalities are always accompanied by extensive communication and work instructions on their own knowledge base. If something goes wrong or you don't quite get the hang of something, they are ready to offer personal support. Always ...

"Knowledge Owl empowers our partners to make smart decisions that positively impacts our customers."

What do you like best about KnowledgeOwl? The tool is intuitve and easy to use and the service is excellent! Team is kind and quick to respond and are always happy to help.