Knock CRM Reviews in February 2025: User Ratings, Pros & Cons

"Easy to use!"

What do you like best about Knock CRM? The dashboard is easy to learn and use, very user friendly. What do you dislike about Knock CRM? It can get a little complicated on how the info flows back to Yardi or Entrata. What problems is Knock CRM solving and how is that benefiting you? Managing leads, collecting data about where my traffic is coming from.

"Intuitive, easy to use CRM with great product suppport."

What do you like best about Knock CRM? We have been using Knock for about two years now and have been extremely satisfied. It has a great interface that makes it easy to read all forms of communication with prospects (emails, chatbot, texts, calls) and is very intuitive. We have trained about 15-20 employees on Knock and the ease of use + online training catalog makes onboarding easy and efficient. The customer service is great too, every team member we have worked with has been ...

"Director of Marketing & Customer Experience"

What do you like best about Knock CRM? There is so much I love that is hard to choose but I'll pick my top 3 items. I love how user-friendly the software is, you can learn by navigating this and checking all features. I absolutely love the texting feature, who wants to read emails? And, as a marketer, I love the advertising tracking tool. This software has changed the way we work and expedites communications to match prospects and residents' current expectations. What do you dislike about ...

"We Love Love Love Knock!! It has really uped our leasing game!"

What do you like best about Knock CRM? The ability to book online and the text message feature What do you dislike about Knock CRM? It doesn't notify us when someone cancels Recommendations to others considering Knock CRM: If you feel like you are not "on trend" or "as tech savvy" as you need to be, us Knock. What problems is Knock CRM solving and how is that benefiting you? scheduling, communication with residents

"A great concept with too many kinks"

What do you like best about Knock CRM? Knock is designed as a foolproof way to manage prospect information and the renter life cycle. We like the follow up features and ability to craft unique responses. What do you dislike about Knock CRM? Poor integration with Realpage. We constantly have to refresh while we wait on Knock to sync with pricing, which can create a huge delay in getting timely quotes to prospects. What problems is Knock CRM solving and how is that benefiting you? We are ...

"Highly Recommend!"

What do you like best about Knock CRM? Knock is very user-friendly. It keeps all prospects organized and helps our onsite teams stay on top of follow up. What do you dislike about Knock CRM? I don't like how the boxscore reports. It never matches our Yardi boxscore. It doesn't count as a lease until the prospect moves in. What problems is Knock CRM solving and how is that benefiting you? It improves time management and organization of our prospects. It has also helped us to identify ...

"Best In Class CRM"

What do you like best about Knock CRM? Knock provides an easy-to-use system that provides everything our leasing agents need to manage their prospects. What do you dislike about Knock CRM? Lack of ability to customize certain items. Example: Reasons did not lease etc. Recommendations to others considering Knock CRM: After using several property management CRM's over the span of 16 years I highly recommend knock. What problems is Knock CRM solving and how is that benefiting you? Our team ...

"Overall a great platform for our teams!"

What do you like best about Knock CRM? It's user-friendly. The platform has a very modern and updated feel to it. They're very receptive and value input from their clients. They're constantly making changes and additions to their product (in a good way) that make the customer relationship side of things more efficient. We know every dollar we spend with Knock is purposeful. What do you dislike about Knock CRM? We have yet to find a negative regarding Knock. There is of course the learning ...