Kindful Reviews in April 2025: User Ratings, Pros & Cons

"Best customer service around"

What do you like best about Kindful? Kindful has the best customer service I've ever encountered. Their articles, videos, and support search engine are top rate. Also, you can chat or email with a person and they are AMAZING - super knowledgeable, responsive, and helpful. They give tangentially related information as well (as opposed to just answering your question and being done with it).

"Kindful is great for this nonprofit!"

What do you like best about Kindful? Kindful's dashboard is excellent, and I particularly like the search bar at the top that allows for easy access to donor records.

"Easy to use"

What do you like best about Kindful? Everything is on the main page and easy to find. The Thank You letters to our donors and the ability to customize. Donor management. Have not done a comparison

"Kindful is robust for the price"

What do you like best about Kindful? I like the intuitive dashboard that gives you valuable information. Also, the easy way it can interact with other platforms like MailChimp or Constant contact. Setting up an event with multiple types of tickets was also easy.

"Maui Nonprofit with 5 programs and 3 major events per year"

What do you like best about Kindful? I love the way it can sync with other apps to decrease the amount of time we need to spend entering data. we use Webconnex and constant contact almost daily. It's a big step up from our old database (Abila)

"Ease in giving for supporters."

What do you like best about Kindful? Kindful is quick and easy for donors to give and receive validation that the gift is safely sent to the fund they desire in which to contribute. I easily log new transactions every month and their knowledgeable staff can answer any questions I may have within the same business day.

"The Essentials+ for a Price we Can Afford"

What do you like best about Kindful? Kindful is amazing for accepting and tracking gifts, getting basic data analytics, and engaging potential donors. It's open API allows us to integrate everything - including custom software so that all of our volunteers, donors, and event attendees are in the same place. PLUS, we have found the staff at Kindful to be super responsive to our concerns, ideas, and future needs. In addition, Kindful's donation pages are beautiful, easy to set up, and their ...

"Decent choice for a smaller non-profit"

What do you like best about Kindful? Fairly user friendly, prompt customer service, good for tracking transactions and past activities. The outward facing donor interface is easy and streamlined. The ability to integrate with other systems/tools is great.

"Streamlined, effective and constantly evolving CRM for managing our rapidly growing donor base"

What do you like best about Kindful? Tracking and custom reporting features and the donor lifecycle dashboard that allows me to see in a snapshot where we are in terms of revenue, number of annual/monthly donations and new donors, the segmentation of our donor base by giving levels, and the sources of revenue —customized according to our fundraising priorities. And during a global pandemic, which has compelled us to significantly cut back on expenditures that are not an absolute necessity, ...

"Very easy start up process!"

What do you like best about Kindful? Kindful has a systematic way of onboarding teams onto their platform. The platform is intuitive and allows users to create custom views that best suit their needs. The dashboard is very well done, with high-level snapshots of where you stand in the month, and provides a comparison to previous years' performance.