KeepTruckin Reviews in March 2025: User Ratings, Pros & Cons

MIGRATED TO Motive

Great support team

I’m general great customer service

"Motive....A solid partner"

What do you like best about Motive? Motive has added some of the newest bells and whistles, but has retained the basic log-book format that drivers and operators expect to find and use. Very driver-friendly!! What do you dislike about Motive? There is no "least helpful" thing about Motive. If I have an issue, either Support or my account reps are there to explain, resolve, or teach me the proper way to handle a process or item. My downside is staying up with improvem3ents and staying versed ...

"Customer Service"

What do you like best about Motive? Motive (KeepTruckin) is the third system I have worked with, and one of the things I like best about Motive is the customer service. On the other two systems I worked with, it was not uncommon to sit on hold for 15–20 minutes or more. Not with Motive; it is very rare that you have any wait time when calling in for help, and it is common that the person who answers the phone is the one who will help you. What do you dislike about Motive? There are still a ...

"Motive is a game changer."

What do you like best about Motive? We love the open communication and openness to feedback/changes. We have been provided many opportunities to play a part in some of their products enhacements to better fit our needs. What do you dislike about Motive? We have seen at times dashboard updates without prior notification. With the amount of dashboard users we have, this can leave us feelin a bit in the dark on updates. What problems is Motive solving and how is that benefiting you? Motive's ...

"The most recognizable product in the ELD space"

What do you like best about Motive? I think that Motive is the product that most closely aligns with federal carriers and is the product that aligns the best with federally mandated regulations. Drivers who were familiar with KeepTruckin' and were using it as an electronic log are comfortable with the platform and understood how it can make their lives simpler. It is an effective tool for ensuring that logs are correct, that paper-trails are reduced, and less time is spent tracking down ...

"Dedicated Service"

What do you like best about Motive? Since we have started using Motive my fleet management has seen a decidedly uptick in my FCSMA ratings and score. I get email alerts when any infractions occurand am able to caoch the driver in real time . Also any time I have a technical issue They are always by the phone 24/7 and the wait time is almost nonexistent. Lots of stramlined benefits to using their system from the IFTA reports by using their Fleet card and accident reoports when one does ...

"Quick and accurate answers from support."

What do you like best about Motive? The things that I like the most is the support team. The respond is quick and accurate. If the assistant can't help they always transfer me to the engineering team. It is a system that has problems which is normal but that kind of tech support is awesome What do you dislike about Motive? No, not really. There is nothing that I can meantion in this seaction. What problems is Motive solving and how is that benefiting you? HOS violations of the drivers most ...

"Outstanding coaching Tool for drivers"

What do you like best about Motive? I use Motive for two primary reasons. First, to improve the driving skills of our drivers by showing events and using them to improve driving habits. Second, it's very useful for tracking where drivers are and have been to help dtermine how efficient they are. What do you dislike about Motive? There is nothing really to dislike that comes to mind. Sometimes, the tracking of drivers is a bit behind. I'm not certain what causes this or if it's the signal ...

"Motive Strives for Continued Improvement"

What do you like best about Motive? Motive is consistent with the performance of their product and is consistent with the performance of their sales, technical, and customer service teams. Reliability is vital with these products and services, and being able to quickly resolve hiccups is critical. Motive succeeds in getting high marks from me in all these areas and I'm not an easy grader! What do you dislike about Motive? It is so seldom I would say this about a product or service, but I ...

A.D. Thomas & Complete, LLC

Great job submitting my info to Florida DOT.