Keeping Reviews in March 2025: User Ratings, Pros & Cons

"Useful for work."

What do you like best about Keeping? It is easy to change an email into a ticket for others to use. What do you dislike about Keeping? Emails are set to different tabs too easily, causing things to be lost. What problems is Keeping solving and how is that benefiting you? Customer emails arrive in one place for everyone to review, making it easier for customers to contact the correct person.

"Easy to use CRM solution"

What do you like best about Keeping? I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource library for my team is great. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive. What do you dislike about Keeping? It is very simple, which is great. However, there ...

"Great for Small Business!"

What do you like best about Keeping? Ease of use between teammates. We can all see what emails come in and assign them to proper person. What do you dislike about Keeping? Does not integrate with Solve360 - our CRM software. What problems is Keeping solving and how is that benefiting you? No longer having to call "dibs" on emails. Simply assign the email to the proper person.

"Great way to integrate ticketing into GSuite"

What do you like best about Keeping? The seamless integration into GSuite, the automatic setup, and the ability to keep track of issues. What do you dislike about Keeping? Not a very good mobile solution, but that's about it What problems is Keeping solving and how is that benefiting you? Keeping staff on the same page when working through customer issues by being able to search a customer name and see all the interactions in the same place.

"Keeping at a University in Mexico"

What do you like best about Keeping? Having control over the responses of all our agents, as well as making sure that all email are being responded. What do you dislike about Keeping? The reports can be better, they lack details on each mailbox What problems is Keeping solving and how is that benefiting you? Making sure that all the students have a simple way to communicate with each area. With keeping we can keep track of the activity of all of our agents, and they can collaborate to solve ...

"Amazing application for support teams"

What do you like best about Keeping? Is integrated in gmail as an extension of chrome. What do you dislike about Keeping? It's not the same in the mobile android version What problems is Keeping solving and how is that benefiting you? With keeping I can organize the emails that arrive to support, assigning them to agents and establishing priorities. Also, all agents can see all emails and collect them for themselves

"Easy integration for our support staff"

What do you like best about Keeping? Seamlessly integrates with Gmail so we don't have to work in another tool. Allows everyone to see responses from the team. What do you dislike about Keeping? Wish it also worked on mobile when on the go. Recommendations to others considering Keeping: Hassle-free. Quick and prompt response if required from the company. What problems is Keeping solving and how is that benefiting you? Integrated, easy support desk that does not take a lot of time to learn.

"Fantastic and affordable for small business"

What do you like best about Keeping? Great support. Easy usage. Constantly updating and improving What do you dislike about Keeping? Wish that it had better mobile support as it's lacking currently What problems is Keeping solving and how is that benefiting you? Small business help desk

"Great tool to track and share support emails with other colleagues."

What do you like best about Keeping? I like the integration with gmail and how it looks like a separate inbox. I also like that I can communicate with other resources on each email/ticket. What do you dislike about Keeping? I don't like the notification system. It just a small red dot on the 'K' logo that is supposed to indicate to me that there is something new. Wish this was better. What problems is Keeping solving and how is that benefiting you? Streamlining the process to support our ...

"UX isn't great"

What do you like best about Keeping? The integration with Google Workspace was easy to set up. What do you dislike about Keeping? I found it difficult to keep track of the back and forth and review the status of a ticket. It didn't seem to refresh in real time, and we ended up with a lot of confusion around what had been responded to and what hadn't. I also found the internal note system not at all useful because it wasn't really clear when there was an internal note that needed to be ...