Keeping Reviews in March 2025: User Ratings, Pros & Cons

"Keeping Review"

What do you like best about Keeping? I like that Keeping makes it easy to track responses to inquiries and also close spam messages easily. What do you dislike about Keeping? It is one extra step to find or see emails that are unread in my Inbox. What problems is Keeping solving and how is that benefiting you? We, as a company, can distribute and track inquiries between multiple users.

"Very efficient with very helpful support when needed"

What do you like best about Keeping? Very easy to assign tickets and to see what each member of the team has in progress What do you dislike about Keeping? Sometimes a bit slow to load in the Asia Pacific region, mostly due to internet speed What problems is Keeping solving and how is that benefiting you? Prevents confusion about who is dealing with what and helps to keep everyone on track

"Great email solution for micro-businesses"

What do you like best about Keeping? The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The locking feature ensures only one person can reply to any one email, while still allowing other staff to view the email - great for those chewy customer service emails and the saved replies save hours of time. What do you dislike about Keeping? It would be good if the signatures appeared above the email thread but ...

"Got us on the same page"

What do you like best about Keeping? Helps our customer service team stay on top of inquiries and recognize when an issue has been handled. What do you dislike about Keeping? We have not recognized any downsides to Keeping. What problems is Keeping solving and how is that benefiting you? Our team is able to have clear communication with each other and customers.

"Great tool to track and share support emails with other colleagues."

What do you like best about Keeping? I like the integration with gmail and how it looks like a separate inbox. I also like that I can communicate with other resources on each email/ticket. What do you dislike about Keeping? I don't like the notification system. It just a small red dot on the 'K' logo that is supposed to indicate to me that there is something new. Wish this was better. What problems is Keeping solving and how is that benefiting you? Streamlining the process to support our ...

"Easy to use CRM solution"

What do you like best about Keeping? I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource library for my team is great. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive. What do you dislike about Keeping? It is very simple, which is great. However, there ...

"Tried them all-- Keeping is perfect for our startup"

What do you like best about Keeping? Exactly the features we needed without a lot of other stuff-- gmail integration, automatically pick up cc'ed addresses into ticket, collision detection (alert that one of your stuff members already started responding.) Pricing is fair. What do you dislike about Keeping? Just a little slow to pick up proactive tickets. What problems is Keeping solving and how is that benefiting you? It's our email support solution. Easy to track outstanding support issues.

"Great way to integrate ticketing into GSuite"

What do you like best about Keeping? The seamless integration into GSuite, the automatic setup, and the ability to keep track of issues. What do you dislike about Keeping? Not a very good mobile solution, but that's about it What problems is Keeping solving and how is that benefiting you? Keeping staff on the same page when working through customer issues by being able to search a customer name and see all the interactions in the same place.

"Amazing application for support teams"

What do you like best about Keeping? Is integrated in gmail as an extension of chrome. What do you dislike about Keeping? It's not the same in the mobile android version What problems is Keeping solving and how is that benefiting you? With keeping I can organize the emails that arrive to support, assigning them to agents and establishing priorities. Also, all agents can see all emails and collect them for themselves

"Keeping, a solid solution for a simple way to track IT issues."

What do you like best about Keeping? I like Keeping's simplicity. I like the ability to filter tickets based on users or groups. What do you dislike about Keeping? Retrieving closed tickets has been a challenge and can be improved. The ability to filter searches for tickets is not clearly defined. Recommendations to others considering Keeping: If you have a small to mid-size company and your organization is looking for a cost effective helpdesk solution , then Keeping is powerful enough to ...