Keeping Reviews in March 2025: User Ratings, Pros & Cons

"A Shared inbox tool"

What do you like best about Keeping? I like a stuffs like assigning, tracking and prioritising of our customers support right inside our inbox. What do you dislike about Keeping? Adding the extension to keep my browser working so that I need to search and download and add it to my extension is the only challenge as of now What problems is Keeping solving and how is that benefiting you? I am using this tool to assign the tasks and track this those tasks which are assigned and prioritise the ...

"Good expirences callaborating support and mail"

What do you like best about Keeping? I think the collaboration and integration with the mail is what I like about it.Also the tracking of the ticket is much easier with a really quick setup and the UI is really eye catchy. What do you dislike about Keeping? I think I have a bit security concerns, integrating the mail ID with Keeping and dependancy on google. I use gmail for my business use, and it may not be suitable for that who do not use Gmail as their primary email platform. What ...

"The best tool my company uses"

What do you like best about Keeping? Keeping is invisible to my customers. It's a very human-forward tool. There are no ticket numbers, no "reply above this line," no nothing. My customers get to interact with my team over email in the most direct and personal way possible. We see ourselves with Keeping for the long haul. We are launch customers, and we have been customers for longer than the current owner has owned the company! What do you dislike about Keeping? The Keeping team seems to ...

"Light option for business email - works great!"

What do you like best about Keeping? I like that the system is simple and is not a cumbersome email system. With larger systems, there are many features most organizations won't use that they'll have to pay for. What do you dislike about Keeping? There are some system quirks that require work arounds. Reporting is limited, I'd love to see this grow in the future. What problems is Keeping solving and how is that benefiting you? Easier usability and less gmail work arounds with our shared ...

"Keeping Track of these Emails"

What do you like best about Keeping? Assigning tools so eyes are where they need to be is an excellent feature for a shared inbox. What do you dislike about Keeping? Looks a bit cluttered so it takes time to get used to it. What problems is Keeping solving and how is that benefiting you? We had a shared inbox that multiple people had to manage, this streamlines inbound emails so they are handled by who needs to handle them instead of having them sit around for a few days.

"It's helpful"

What do you like best about Keeping? The asignation of tickets, and the part of notes What do you dislike about Keeping? I can´t select who to reply the email and I can´t erase junk emails, just close tciket What problems is Keeping solving and how is that benefiting you? Better and efficent attention to clients

"Lightweight tool, does what we need"

What do you like best about Keeping? Our email velocity is manageable and we have very simple workflows, so the more complicated and expensive tools are overkill. Cody, the owner, is also attentive and responsive. The notes feature lets you share internal records with other team members without replying to the sender. What do you dislike about Keeping? Spam is a hard problem, so it's not really Keeping's fault but we have a fair bit of trouble trying to keep down the level of spam emails ...

"Muy útil. Funciona bastante bien."

What do you like best about Keeping? Es sencillo el uso. Tiene muchas herramientas útiles para un grupo de personas. What do you dislike about Keeping? A veces es un poco lenta la carga de los mails. Recommendations to others considering Keeping: Nosotros la utilizamos para derivar mails a quién corresponda dentro de la empresa, es una muy buena herramienta. What problems is Keeping solving and how is that benefiting you? Nosotros lo utilizamos para asignar tareas dentro de la empresa, nos ...

"Exactly what we were looking for to help our small business customer service needs"

What do you like best about Keeping? Integrated into Google. Easy to use. We didn't need all the complex workflows for a support staff of less than 5 people. What do you dislike about Keeping? Could be a little slow when checking mail at times. What problems is Keeping solving and how is that benefiting you? Centralize and provide viability to customer inquiries into our mailbox. Being able to assign to support staff and track metrics and status. Everyone can work together without requiring ...

"Simplifying work orders for a small team"

What do you like best about Keeping? The fact it integrates right into our email keeps both making and work on work orders simple all around. What do you dislike about Keeping? It would be nice if we could schedule recurring work orders directly in the system. What problems is Keeping solving and how is that benefiting you? We haven't really seen many issues. All of which have been cleared up by Keeping support. We've definitely seen more adoption by our end users vs our old systems where ...