Keatext Reviews in January 2025: User Ratings, Pros & Cons

Impressive tool with great customer service

What do you like best? We used Keatext for an analysis of a high volume of app store reviews. With a condensed timeline, we were able to easily see groupings of themes and understand relationships by digging into the individual data and correlations. The dashboard gave us different ways to slice the data for analysis and determine where to focus our recommendations and further exploration. The onboarding was thorough and very accommodating to our specific needs, and we appreciated the ...

Solid Text Analysis, Easy-to-Use Portal and Outstanding Service

What do you like best? Customer service is obviously a big focus of the team and they offered us training and regular meetings to make sure we were getting everything out of the product during our 14-day trial. The team's patience and guidance was outstanding as they sought to make sure we understood the power of the platform. The platform has a great focus, especially the way the analysis was framed into topics and opinions. However, what really stood out was the use of 4 larger categories ...

Words Matter

What do you like best? Accuracy in analysis of unstructured data What do you dislike? Nothing really. It is accurate and smart. Recommendations to others considering the product: Take a close look at their analytics of ratings sites What problems are you solving with the product? What benefits have you realized? Determining sentiment analysis is critical when our clients are dealing with their customers. Keatext delivers great accuracy when the need to translate unstructured data to structured.