Kayako Reviews in April 2025: User Ratings, Pros & Cons

The best story chain software

What do you like best? I like the most calmly and very useful interface insane of the Kayako. It gives me an opportunity to have very good communications with the customers. What do you dislike? To be honest there is no a reason to dislike Kayako. Recommendations to others considering the product I recommend Kayako to launch call support as our team and company will fully switch to Kayako. So it will give us a chance to use only Kayako. What business problems are you solving with the ...

Comfortable CRM and Help Desk platform for product company

What do you like best? Very good price for the features you use, nice design for live chat widget, easy navigation through administrator section, grouping users by companies (according to email domain, and of course API. What do you dislike? If you requested a feature or reported a bug, it can take a lot of time to be done. Some very comfortable and easy automation are available only for the most expensive plan. Not a lot of SEO features available for Help Desk platform. Recommendations ...

Straight-forward tool.

What do you like best? This is a very user friendly friendly software. It's easy to get use to and very flexible in terms of allowing customization. The Macro creation feature is very useful and works perfectly in the Web-based software. The stock responses features for the desktop application is usefull as well. This ticketing system tool makes customer support very organized and allows for a more effective ticket processing. What do you dislike? When the system crashes for no apparent ...

Affordable plus easy to setup and easy to use

PROS & CONS What are the best aspects of this product? Full-featured straight out of the box. We could support customers and prospects across email, social and live chat without any elaborate setup or 3rd party integrations What aspects are problematic or could work better? We'd like to see more customization in the new kayako. What features/services would you like to see in future versions of this product? Chatbot What specific problems in your company were solved by this product? ...

easy to use help desk with knowledge base and live chat

What do you like best? We have really liked Kayako's ability to provide context. Unlike other solutions out there, Kayako gives us a complete view of every interaction a customer or prospect has had with our business. This includes interactions with agents as well as software we have integrated on our site (for example paypal. If a payment fails we know of it before a user gets in touch. And when they do we're ready with a solution. The Customer journeys and conversations feature is ...

Kayako Desktop for Live Chats

What do you like best? Ease of use of the software makes it very appealing. Additionally, you can create template responses when replying to customers issues. We deal with customers from around the world in various languages and never had issues with alphabets in Chinese or Russian languages. It also allows you to initiate conversation with customers and look up their location to better serve them. What do you dislike? So far there were no issues whatsoever with the software usage. What ...

Easy to use and versatile help desk

PROS & CONS What are the best aspects of this product? The following are the plus points of Kayako in my opinion: The app is easy to use, it needs little maintenance, there are useful add-ons to improve functionality, low total cost of ownership, and finally, the system is stable and reliable. What aspects are problematic or could work better? I have a few grouses: The product development and release plans are not clear. It takes a lot of time and effort to upgrade to the latest ...

Easy to use and versatile help desk

PROS & CONS What are the best aspects of this product? The following are the plus points of Kayako in my opinion: The app is easy to use, it needs little maintenance, there are useful add-ons to improve functionality, low total cost of ownership, and finally, the system is stable and reliable. What aspects are problematic or could work better? I have a few grouses: The product development and release plans are not clear. It takes a lot of time and effort to upgrade to the latest ...

Good app for basic help desk requirements

PROS & CONS What are the best aspects of this product? Kayako offers good ticketing features. It is simple to set up agents and users. The knowledge base helps users to resolve problems on their own. The user portal is good as users can go to this place to create tickets and read knowledge base articles while creating tickets. It is flexible and easy to create knowledge base articles. We can create articles that ours user can utilize and this reduces the number of support tickets. We have ...

Kayako review

What do you like best? I like the simplicity of the webmail. I like the speed of being able to setup multiple inboxes to account for multiple sales channels What do you dislike? I don't like how the platform handles attachments. Sometimes they go through, and sometimes they don't despite having a limit set to accommodate. Recommendations to others considering the product I would recommend Kayako especially to a company that has multiple sales channels. I would make sure that you have ...