Kayako Reviews in April 2025: User Ratings, Pros & Cons

A solid help desk experience

What do you like best? Kayako is one of that solutions that you can trust with blind eyes: it will never fail! Excelent help desk system. What do you dislike? Hard to setup and get it running because of all that features. Recommendations to others considering the product: Recommend this solution for everyone who is looking for a solid help desk software. What problems are you solving with the product? What benefits have you realized? Help Desk metrics, Ticketing system, Live Chat solution

Strong Customer Support Management solution

What do you like best? One of the things I love about Kayako is its features. Kayako has plenty of way to help customers in an unique way because of its organized platform and workflows. Also, it's really easy to use so training won't be a problem. Its intuitiveness allows every kind of users handle this tool, from beginners to experts. What do you dislike? It's not so easy to integrate Kayako with another tools or even customize it according to your needs. In fact, is not simple at all ...

Great tool for beginners!

What do you like best? What I like most about Kayako is its intuitiveness. I didn't require more than basic training to start using it properly, even taking advantage about every single one of its multiple features. Workflow is easy and it's great to build support channels according to our basic business needs. What do you dislike? Isn't something I trully dislike, but I can tell that this is a basic tool without having some of the biggest or hardest features to build an entire support ...

Cost efficient and easy to use

What do you like best? it is very easy to set up the hosted system in kayako, app is very easy to use with just little training needed, knowledge base is very helpful, user management is good, and customers and managers can easily access tickets. What do you dislike? Making reports with KQL codes is very hard and a user response can even open a closed ticket so it is hard to close a ticket because someone will reply to a closed ticket and it will be open and because of this a ticket can ...

Reliable CRM solution!

What do you like best? Kayako is a great communication tool, provides an excellent app navigator through its functions and live chat is pretty reliable. Messages sent and received with no delays are the proof of its reliability, Also, all the features that you set for the software are separated with the right amount of things around. What do you dislike? For reporting bugs or glitches happening, tech support and live support would take a while in order to process them or to be done. And ...

the best online support service

What do you like best? currently Kayako is the unified customer service platform, which for a customer support company with many demands is essential, to help companies manage customer requests and conversations on any channel, and follow-ups, the system is very complete with chat, email service What do you dislike? I have nothing I did not like during the period of use, just need to improve the premium price Recommendations to others considering the product: for those who need a ...

Enables Us to Offer Incredible Customer Services

What do you like best? Managing customers and offering the world'class services requires a great tool like Kayako. Kayako is customer-friendly. Choosing Kayako was the best decision for us because allows us to treat customers professionally. Managing and setting up Kayako is easy. What do you dislike? No downsides accompanied with Kayako because the tool is exceptional. Too many merits that outshines the demirits Recommendations to others considering the product: Kayako is ...

Tool for support requests

What do you like best? using Kayako you can assign people to the tickets, define who will get updates on the progress and upload files to make your problem more clear to the support team What do you dislike? Kayako is not very intuitive and user-friendly. Whenever I don't have to raise a ticket for some time I have to get my head into it again Recommendations to others considering the product: Make sure users get a proper training and processes are defined, else users might struggle ...

Great value for investment!!

What do you like best? I like that Kayako offers plenty of features that save us time. Our SLA warnings ensure our agents don’t forget to update tickets when they get busy. The app offers hundreds of out of the box reports which give metrics for almost everything. The product is very flexible, which means we haven’t fully explored all the features yet, but the app works smoothly and we are looking forward to improving our experience as we learn more about the system.! What do you dislike? ...

Great Help desk software

What do you like best? The interface is easy to use and very user-friendly. Provides a small business with a centralized help desk system. What do you dislike? I like everything about this product there is nothing I found yet that I dislike What business problems are you solving with the product? What benefits have you realized? users simply do not like to create tickets, However; since the interface is very user friendly we have a few more that are willing to work with us to create ...