Kayako Reviews in April 2025: User Ratings, Pros & Cons

Good tool but could be better

What do you like best? Kayako is a ticketing system that has some good integrations with external services. It's easy to communicate with our customers over several different platforms and manage several different brands at the same time What do you dislike? There are many features in kayako that could be very powerful but are not quite complete enough to fully integrate into our business. For example the time keeping feature is built into each ticket, The engineers can log their time ...

Solid platform but performance could be better.

What do you like best? I like that we can interact with the support team through a web-based user interface or email. That is to say, contact can be initiated and continue through resolution either way. What do you dislike? The search function in the public portal interface needs some attention. It takes a significant time to return results and it seems to only do exact match instead of loose match. I would image the system authentication is able to be integrated through LDAP or other ...

It is Kayako !!!

What do you like best? Kayako has been the best correspondence stage for expert correspondence that I have utilized up until this point. Kayako is prescribed for both between group and outer - customer correspondence. The best component of kayako is that it enables you to compose your messages into organizer dependent on divisions, status and the idea of the email content. Likewise utilizing other kind of email stages has been a stress now and again and tedious when attempting to discover ...

As if designed by monkeys

This is the badly designed, unintuitive user interface. One of the worst I have ever seen. I don't know why anybody would use it.

As if designed by monkeys

This is the badly designed, unintuitive user interface. One of the worst I have ever seen. I don't know why anybody would use it.

the best help desk software.

What do you like best? I like the Kayako software because it provides a simple integration for several support platforms in a software solution. Whether I use the web, email, phone, live chat, it allows me to easily obtain and manage customer messages and provide them with the appropriate response accordingly. What do you dislike? The software is designed primarily for professional communication, I would like you to have other options such as adding colors, tables etc. Recommendations ...

Kayako es un increible servicio para mejorar tu comunicacion!

What do you like best? Me gusta Kayako como un servicio para mejorar la comunicación profesional en mi empresa. Lo mejor que puede ofrecer Kayako es organizar todos sus correos electrónicos en una carpeta de acuerdo con los departamentos y la naturaleza del contenido del correo electrónico. Además, la interfaz de usuario de Kayako se puede personalizar de acuerdo con los requisitos del usuario. Acotando adicionalmente que Kayako tambien ofrece cubrir una amplia variedad de áreas de ...

Kayako is the best for reporting!

What do you like best? Gives a very good report on an individual level of what is being done for a customer or corporate issue. Easy to understand who has what, what the tickets are about, how long they have been opened and how many times the customer/employee has gone back and forth with each other. It has a nice dashboard view. What do you dislike? I personally find the reporting a bit difficult. We are on an older version of Kayako and I am told that reporting on the new version is ...

Kayako has improved our communication with our customers!

What do you like best? I really like Kayako as a service to improve professional communication in my company. The best that Kayako can offer is to organize all your emails in a folder according to the departments and the nature of the content of the email. In addition, the Kayako user interface can be customized according to the user's requirements. On the other hand, Kayako offers to cover a wide variety of areas of daily activities, such as ticket handling situations, incidents, ...

Simplemente el mejor help desk es kayako!

What do you like best? Kayako es mi help desk favorito ya que da un muy buen informe a nivel individual de lo que se está haciendo para un cliente o problema corporativo. Ademas es fácil de entender de qué se tratan los tickets, cuánto tiempo se han abierto y cuántas veces el cliente o el empleado lo ha estado manimulando, kayako simplemente mejora la comunicacion! Por otro lado Kayako ofrece múltiples funciones que mejoran cada dia mas a nuestra empresa!. Kayako nos ha permitido ...