Kayako Reviews in April 2025: User Ratings, Pros & Cons

Buona soluzione per la gestione dei ticket

What do you like best? Kayako è una buona soluzione per la gestione dei ticket, si integra bene con il sistema di posta e offre anche delle API per creare dei ticket direttamente dalle proprie applicazioni web. What do you dislike? La app mobile e il sistema desktop sono un po' limitate, e anche nella parte web ci sono dei problemi sia nella gestione delle lingue che nell'editor delle risposte. Si riscontrano problemi nelle funzioni di ricerca ticket What problems are you solving ...

Best Customer Support Service

What do you like best? Kayako is the best Chat Solution for our clients, Most of our clients gave us feedback about how intuitive chat Interface Kayako has. We have been able to establish better relations with our potential clients. It gives better control over the support and provides better assistance to our clients. Customers have been much satisfied with Kayako features and functionality. What do you dislike? Customers have reported Sometimes when a chat drops they have to initiate ...

Ideal for Startups and SMEs

PROS & CONS What are the best aspects of this product? I like how intuitive the software is. I was able to find my way around after going through basic training. It is easy to learn how each feature functions. The ease of workflow and building support channels according to our organization’s need is also commendable. What aspects are problematic or could work better? There is nothing I don’t like about this software. But it is important to note that this tool is made for beginners so ...

We have a very positive experience with it.

PROS & CONS What are the best aspects of this product? We've had tried other help desk software and I can say Kayako is one of the easiest to set up and navigate. The UI is neat and organizes customer emails and social media messages logically so it's easy to follow conversations. I'm comfortable using it, our agents find it easy to adopt, so the whole team is happy with it. What aspects are problematic or could work better? Vendor can improve response time especially that our response ...

Transfer work from person to person with Kayako

What do you like best? Kayako offers some wonderful view of the Dashboard, so you won’t get overwhelmed with the information you’re receiving. The control panel integrates well and organize customer information. The KQL Report Generator feature is easy to understand and allows you to extract relevant information and set statistics based on our own specifications. Also, it includes some great automation links that are scheduled in the email reports. What do you dislike? Although I think ...

Transfer work from person to person with Kayako

What do you like best? Kayako offers some wonderful view of the Dashboard, so you won’t get overwhelmed with the information you’re receiving. The control panel integrates well and organize customer information. The KQL Report Generator feature is easy to understand and allows you to extract relevant information and set statistics based on our own specifications. Also, it includes some great automation links that are scheduled in the email reports. What do you dislike? Although I think ...

Decent helpdesk solution

What do you like best? We have been using this for years it suits our purposes for the moment as it allows us to customize for each of our product set reporting is powerful as well What do you dislike? Lack of mandatory closure fields on the classic interface Show More What problems are you solving with the product? What benefits have you realized? Capturing the relevant information

Improved customer satisfaction rating

PROS & CONS What are the best aspects of this product? Kayako allows us to centralize our help desk channels in one place. That means more synchronized customer service. On top of that, it helps us track tickets in real time. We have a process where a ticket that has gone past its timeline triggers a notification to both the agent and team leader. We now have a more optimized way of handling issues. What aspects are problematic or could work better? Pricing is a bit higher than ...

Top class help desk software and company

PROS & CONS What are the best aspects of this product? I love that Kayako is a stable and robust solution. We have been using the system for the past many years. Technicians can easily manage tickets and clients can access ticket info and provide their response. The inbuilt automation functionality saves us plenty of time. In my opinion, Kayako is the best software in the market for its price. What aspects are problematic or could work better? The software lacks scheduling and dispatch ...

Intuitive workflows equal user adoption

PROS & CONS What are the best aspects of this product? We've had a few failed tech adoption in the past, but Kayako showed that the whole company can get behind a new app. Our customer service agents are happy with it, they can quickly track conversations, while sales reps are liking it for the leads. Managers are happy, too, with the way they've gained visibility across their teams without being intrusive. Overall, Kayako has given us a more seamless workflow that cuts across siloed ...