Kayako Reviews in April 2025: User Ratings, Pros & Cons

Kayako Review

What do you like best? Easy user interface and administration. User portal to track history of their tickets. Kayako forums are active and helpful. What do you dislike? Some basic features are missing: reporting of chats, time logging on tickets, composition tools (needs 3rd party, auto cleanup of trashed items, etc. Recommendations to others considering the product Great tool for small to medium businesses but lacks in some features that could be a deal breaker for your company. Make ...

Very good software, but would like to see a couple improvements

What do you like best? I really enjoyed having a desktop version of Kayako. It was helpful that it opened each day and helped me remember to set myself to available. It was helpful to see when people were visiting our website so we could anticipate needing to answer a chat or a ticket. I also liked the phone app interface. What do you dislike? Our biggest problem with the software was the screen-sharing module. We found it to be very slow and clunky, which hindered rather than helped when ...

Kayako, the best support center for qsanet.eu

What do you like best? We really appreciate Kayako team. Everytime we had a need Kayako team has been ready to share information, give advise and check out everything with competence, rapidity and sometimes.. patience! About the platmform we really appreciate the flexibility and the fact that it is easy to use even for those who have not IT competences. What do you dislike? The only thing that could be improved is that the staff and admin support center is only in english. While it is ...

Easy to use and effective!

What do you like best? So easy to use. End user training is not necessary. What do you dislike? Report functionality could be a bit more intuitive. If you are running packaged reports it is easy, creating your own can be difficult. What business problems are you solving with the product? What benefits have you realized? Funneling all support requests through one resource making more efficient use of a team and enabling collaboration.

A severely low loading speed of the…

A severely low loading speed of the system, make you cannot reply to conversations.