Kayako Reviews in April 2025: User Ratings, Pros & Cons

Great value for investment

PROS & CONS What are the best aspects of this product? The vendor understands what customer service is all about and has packed the app with a range of useful features to help companies provide top notch customer support. You can use the app to boost customer satisfaction. It is a professional system that enables you to provide an effective communication platform to your customers. Kayako is easy to configure and we implemented it quickly. To top it all, the vendor offers fast and helpful ...

Affordable plus easy to setup and easy to use

PROS & CONS What are the best aspects of this product? Full-featured straight out of the box. We could support customers and prospects across email, social and live chat without any elaborate setup or 3rd party integrations What aspects are problematic or could work better? We'd like to see more customization in the new kayako. What features/services would you like to see in future versions of this product? Chatbot What specific problems in your company were solved by this product? ...

We purchased Kayako Classic

We purchased Kayako Classic, and they are now forcing us to move to one of their subscription packages. Their new software is useless and is not worth a cent. Full of bugs. For some years now, they did not care for their commitment to Kayako Classic customers who paid a lot of money to purchase a perpetual license. Kayako is not a company to rely on at all, and they are not ethic.

The Grudge

I guess Kayako explains it all. (The Grudge)

A scaled down version of Zendesk and Freshdesk that catches up only, but can be better

What do you like best? Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team or company - it is also comparatively priced to the competition and can offer some really basic needed features. What do you dislike? It lacks a lot of integration and features offered by the competitors and has issues in site speed and navigation. Can be improved to offer a differentiating features but as the market ...

Kayako Has Amazing Capbilities: It is Easy to Implement

What do you like best? I like the amazing capabilities and ease of use of Kayako. Kayako has been a helpful and powerful help desk solution. Kayako allows us to communicate with clients across the world easily and professionally. I am also impressed by how perfect and professional the support team of Kayako has been treating us. Kayako is easy to customize. What do you dislike? Kayako is reliable and powerful to use. The customization of Kayako is simple. Since I began to ...

Thank you for the useful product and good service!

For the fourth year now, our Intui.travel company has been using Kayako solutions.All information from different channels in one place. This is convenient!We use the email automation offered by Kayako. We save time!Extensive API capabilities allowed us to configure our environment as we needed.Messenger and content Helpdesk reduce the load on our support team. The Customer can find an answer itself.We like scalable solutions from Kayako and constant improvements, upgrade opportunities.Thank ...

I really like the notes section

Years ago I purchased a kayako software…

Years ago I purchased a kayako software . Wasted a lot of time configuring it . As a matter of fact wasted years and at last they stopped providing the service they promised . The software is useless now.

A severely low loading speed of the…

A severely low loading speed of the system, make you cannot reply to conversations.