9.0
Spot Score
Efficiently manage and grow your business with Kapture CRM.
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Kapture CX has gained substantial recognition for its user-friendly design and robust functionality, making it a popular choice for businesses looking to streamline customer support and operational workflows. Its intuitive interface, ease of use, and ability to centralize multiple communication channels have been consistently praised by users, alongside features ...Read more
User-friendly interface and intuitive design, making it accessible for all skill levels.
Excellent customer support and proactive assistance in resolving queries and technical issues.
Effective ticketing system facilitating faster query resolution and improved productivity.
Comprehensive reporting and analytics capabilities for tracking performance and insights.
Occasional lags and latency issues affecting system performance during peak usage.
Limited reporting and analytics access, such as only 30-day reports or lack of visual enhancements.
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Showing 11-20 out of 47
MA
Mohammad A
07/07/22
"Good Helpdesk tool. And extremely helping support team which is available 24*7."
What do you like best about Kapture CX? Customizable and Good UI. This looks very good when it comes to use. What do you dislike about Kapture CX? They Dont have Apple store. This looks bad when it covers all and Kapture should provide the Apple store Api also. Recommendations to others considering Kapture CX: Good tool if you have a support function or a customer helpdesk. I recommend Kapture. What problems is Kapture CX solving and how is that benefiting you? Kapture is a good tool which ...
Read more
AU
Anonymous User
07/07/22
"OSUM SUPPORT SERVICES!!"
What do you like best about Kapture CX? Of course, the software fit suitable for our mail and inbound process, that's why we started with their services in the first place. With time we realized that their support system is their backbone which is to tackle all your queries in a definite time. What do you dislike about Kapture CX? Their weekly reports with SLA are something a manager always looks for. Their dashboard which showcases data based on multiple categories helps us keep a record ...
Read more
MA
Mohammad A
07/07/22
"Good Helpdesk tool. And extremely helping support team which is available 24*7."
What do you like best about Kapture CX? Customizable and Good UI. This looks very good when it comes to use. What do you dislike about Kapture CX? They Dont have Apple store. This looks bad when it covers all and Kapture should provide the Apple store Api also. Recommendations to others considering Kapture CX: Good tool if you have a support function or a customer helpdesk. I recommend Kapture. What problems is Kapture CX solving and how is that benefiting you? Kapture is a good tool which ...
Read more
AU
Anonymous User
07/07/22
"OSUM SUPPORT SERVICES!!"
What do you like best about Kapture CX? Of course, the software fit suitable for our mail and inbound process, that's why we started with their services in the first place. With time we realized that their support system is their backbone which is to tackle all your queries in a definite time. What do you dislike about Kapture CX? Their weekly reports with SLA are something a manager always looks for. Their dashboard which showcases data based on multiple categories helps us keep a record ...
Read more
BY
Balasubramanya Y
07/04/22
"Good Application."
What do you like best about Kapture CX? User Friendly, Very easy to find data and information. What do you dislike about Kapture CX? We need a upgrade in the UI as the software looks a bit older type. What problems is Kapture CX solving and how is that benefiting you? Customer queries can be tracked by using the ticket numbers.
BY
Balasubramanya Y
07/04/22
"Good Application."
What do you like best about Kapture CX? User Friendly, Very easy to find data and information. What do you dislike about Kapture CX? We need a upgrade in the UI as the software looks a bit older type. What problems is Kapture CX solving and how is that benefiting you? Customer queries can be tracked by using the ticket numbers.
CS
Chetan S
06/30/22
"One of the best CRM tools."
What do you like best about Kapture CX? Reports, configuration and ease in managing data What do you dislike about Kapture CX? Nothing as such. Would like to see an update an UI Recommendations to others considering Kapture CX: The team at Kapture proactively assists you with all the requirements. Their configurations dive deep and you can manage a lot by using Kapture. What problems is Kapture CX solving and how is that benefiting you? We were able to achieve great customer service. Our ...
Read more
CS
Chetan S
06/30/22
"One of the best CRM tools."
What do you like best about Kapture CX? Reports, configuration and ease in managing data What do you dislike about Kapture CX? Nothing as such. Would like to see an update an UI Recommendations to others considering Kapture CX: The team at Kapture proactively assists you with all the requirements. Their configurations dive deep and you can manage a lot by using Kapture. What problems is Kapture CX solving and how is that benefiting you? We were able to achieve great customer service. Our ...
Read more
NC
Neha C
06/08/22
"Smooth UI, awesome experience ever."
What do you like best about Kapture CX? The nicest part is that we can easily make a call when the customer number is available on Kapture. What do you dislike about Kapture CX? When disposing of the ticket and merging the ticket, it hangs the most. What problems is Kapture CX solving and how is that benefiting you? We can check the history, notes, and past tickets on this, and these all help us a lot to get the customer's information.
NC
Neha C
06/08/22
"Smooth UI, awesome experience ever."
What do you like best about Kapture CX? The nicest part is that we can easily make a call when the customer number is available on Kapture. What do you dislike about Kapture CX? When disposing of the ticket and merging the ticket, it hangs the most. What problems is Kapture CX solving and how is that benefiting you? We can check the history, notes, and past tickets on this, and these all help us a lot to get the customer's information.
