Justworks Reviews in April 2025: User Ratings, Pros & Cons

The best interface of any PEO - so much easier to work with

What do you like best? The portal and the customer service - both rock solid. Compared to others i love the automated payroll and the zero paper submissions needed to give raises, change compensation etc. Other systems are some cumbersome and I would have to call 90000 people to get the answer. The customer service is great. I love that I have the same person and she usually responds in a few hours. We got a payroll problem fixed late one night after hours too. What do you dislike? ...

Justworks is one of my favorite things about my job!

What do you like best? I love that I know I can always count on them. There has never been a time that we haven't been able to resolve a situation and I truly feel that my Account Manager and the rest of the team always have my back. I also really appreciate that they are honest when they make mistakes. It makes me feel like they are real humans and not just COGS in a machine. They make my job easier and I couldn't do it without them. What do you dislike? The time tracking software is ...

Good for Small Businesses

What do you like best? Justworks provides a clean, attractive system to roll multiple functions into one place. It's ideal for small businesses that need HR, benefits, and payroll management all in one place (plus the added benefit of individual tax filing. The staff is wonderful, and really supportive. What do you dislike? There is some common-place functionality that is missing, such as the ability to have timecards for different rates assigned to an employee (they recently added ...

Cuts down on administrative burden!

What do you like best? I love that new employees can self-service all onboarding needs ahead of their start date if they'd like. They can pick all of their benefits online and if they have issues with their taxes, they can directly work with Justworks to fix them. The employee database is wonderful. What do you dislike? The employer experience truly is reliant on your partner at Justworks. I've worked with Justworks at two organizations and had night-and-day experiences. At my last ...

Awesome product! Makes things easy.

What do you like best? Everything is in one place, and it is super user friendly. The last HR management system that I used was very confusing and everyone had questions on how to use it all the time. This is a seamless user experience! What do you dislike? If you accidentally submit your timecard you can't go back and change it! It would be great if this was able to be altered. What business problems are you solving with the product? What benefits have you realized? Organizing and ...

Great solution for a start-up HR

What do you like best? The best part about this service is Artna health insurance What do you dislike? The insurance premium calculation is really convoluted What business problems are you solving with the product? What benefits have you realized? To be a compelling company to work for, a start-up needs to provide a package of benefits on par with bigger companies. This is something that small company can never do unless they work with PSO solution such as JW

I can sleep better now

What do you like best? I was able to offload all my HR work over to Justworks and focus just on my business. The sales process also showed me that I can lower my costs on top of saving money. It was a great find. What do you dislike? I don't like the fact that some of the benefit payments are deducted from my employees' paychecks once a month where they get twice a month which creates an unequal payment for them. Recommendations to others considering the product Use the benefits ...

A Real Business Differentiator & Advantage

What do you like best? This solution as an integrated SaaS based HR automation and professional employer organization just simply worked as advertised. We migrated from Gusto, which was a good platform but not a PEO, in order to get the employee benefits economies of scale. We are coming up on one year of being on the platform and I am simply and completely satisfied. We baked off against Insperity & some other industry-specific [we are an IT consultancy that works with the federal govt] ...

I love Justworks

What do you like best? We are a small firm with employees in multiple states, prior to Justworks it was not possible for us to offer benefits to our employees. Now we have "big company" benefits to offer our employees. What do you dislike? There is not much that I don't like, for us getting started on payroll with one of the required states was challenging due to their compliance requirements but we worked through it very quickly with help from Justworks. Recommendations to others ...

Best PEO

What do you like best? Justworks provides excellent 24/7 US-based support. You can always get someone and they help to resolve any issues or walk you through any processes over the telephone. Invaluable versus chat rooms or overseas help desks. What do you dislike? Nothing. If anything I would like to be able to track/approve outside contractor hours and process through the system like hourly employees and issue a 1099. They were very receptive to the concept and are escalating. What ...