JumpStory Reviews in April 2025: User Ratings, Pros & Cons

Watch out for their "free trial"…

Watch out for their "free trial" marketing where they try to get your credit card detail. "We will NOT charge anything on the card, but we need it for the account to work"

Cannot delete CC information, buyer beware!

I was approached my the JumpStory team 12 times via email (against GDPR regulations no less). Finally gave it a shot, after my coworkers insisted.Beautiful UI and friendly app, which was pleasant to use. Unfortunately I decided to not continue my trial as the price point is too high for most of my small business clients. One month after cancelling, I noticed a charge appeared on my CC. I tried to cancelling again, only to be charged again the following month.In my opinion, this is probably ...

Not perfect, but maybe ...

After initial bad reviews their Head of Customer Support took good action to settle satisfactory. Though they need some work, especially on their nagging automated email platform, there is hope for the future => 4 stars.

Search is awful

I guess that the main wish for a frequent user of a photo bank is to have a good search engine. Unfortunately, the search form of Jumpstory is awful. I used it in the 2 weeks of trial, having in mind to buy a subscription. But... sorry, no.When I search for a pic, I want to find it directly, in 2 seconds, and download it in other 5, not to ask for someone in the client service for help. For example, try a simple search of "Sagrada Familia". You will get tons of non related pictures, useless ...

I needed a few pictures for my blog but…

I needed a few pictures for my blog but I couldn't find anything on their webpage. I felt uninspired and all the images seemed repetitive. I turned to their support team. In less than an hour, I had a few options to pick from on the topic of the blog and I was able to use that time to focus on the writing.

Great platform and awesome customer support

Really great platform with useful features and photo editor included.But what really is amazing – is their customer support team. Really responsive and always happy to help.

Increasing collection makes for a…

Increasing collection makes for a promising future Jumpstory has increased its collection in these last months, not only in the amount of assets available, but also the diversity of the subjects depicted.That, as well as the intuitive classification makes for a promising future for a wide range of organizations, from content marketing, to in-house communication bureaus, advertising and PR agencies.

A great solution to find photos and…

A great solution to find photos and graphics. The most surprising thing is to find that they support stand out and help you find images if you couldn't find it yourself.

Good products, excellent support

I am still in the trial period, I trust in these guys that are working hard to implement better features and to add new resources. At the moment the video database is not so rich, for this reason I rate 4 stars. But keep pushing guys

They just pull images from free sites…

They just pull images from free sites such as Unsplash and Pixabay and then charge for them. Ripoff!