Journey Reviews in May 2025: User Ratings, Pros & Cons

"Visual recaps for your prospects"

What do you like best about Journey? I like the best that is easy to set up and create recap journies that are easy to digest for my prospects. Plus the visual identity they have is beautiful. What do you dislike about Journey? At the beginning it was a bit bulky to learn, however as soon as they noticed I was making mistakes, they shared a tutorial with me to solve it, without me asking for it. What problems is Journey solving and how is that benefiting you? Well, recapping a 45 to a 60 ...

"Helping our tiny startup do big things!"

What do you like best about Journey? I really enjoy the flexibility of the platform. I've been a "user" for over six months now, but Journey has really stepped it up in the past quarter or so with massive upgrades. What do you dislike about Journey? What is included in the free Journey account vs what automatically moves you to a paid user isn't totally clear. What problems is Journey solving and how is that benefiting you? We are now starting to work with larger enterprise-level companies ...

"I love Journey"

What do you like best about Journey? The immediate simplicity of setting up a basic sales proposal that includes slides, video, text, sharing, analytics and customer support! Extremely fast and effective. What do you dislike about Journey? I appreciate pricing simplicity, but I wish there were a tier between Basic and Pro that would allow me to pay them $5 to $10 per month for using the service. All I need is Basic, for now, but I feel that I owe them something! What problems is Journey ...

"The software that makes you champion's job easy (as a salesperson)"

What do you like best about Journey? I'm a salesperson and after my meetings, I used to send a recap email with a bunch of links and attachments, in the hopes that they trigger something and that my prospects would buy my solution. However, I can't track and I don't even know if they read these emails. Emails are plain and I need to stand out from the crowd as a sales professional. Journey helps me with that. With Journey I can send comprehensive, neat, and organized recaps with videos, ...

"Simplifies user onboarding"

What do you like best about Journey? The user interface is easy to navigate and quickly set up a Journey. This platform helps consolidate multiple sources of information and content into one easy link to share with users onboarding onto a new platform. The engagement tracking feature will be helpful to track content popularity and allow us to iterate and improve. The free Basic subscription plan is a great way to try out the platform and understand the nuances before converting to a paid ...

"The new, unique way to showcase your startup"

What do you like best about Journey? It was a platform I didn't realize I needed, and now has become a vital part of my communications. The most helpful aspect is the beautiful design, interface when presenting to prospects. Additionally, the templates are useful and I'm sure will improve as the platform grows, and using the platform is extremely intuitive. Each time I think to myself of creating a demo, pitch, brief about the business, my first thought is initially to create a journey. I ...

"Great insights into your buying team while keeping everything in one place!"

What do you like best about Journey? I like how Journey let's to tell the full story of your interactions with prospective customers and let's them visit your shared narrative over time in a linear way without having to search through countless email threads to find the documentation, slide decks and links you've sent. What do you dislike about Journey? It would be great to have a dedicated mutual action plan list that has the ability to assign due dates! What problems is Journey solving ...

"Simplifies the buying process"

What do you like best about Journey? I love that it acts as a central hub for prospects to refer back to throughout the deal cycle. Gone are the days of sifting through emails to find attachments! What do you dislike about Journey? It's sometimes a challenge to get people to use the tool; however, I don't think this is always a bad thing. It can help qualify-out and it's also on me to be sure they know what it is and how to use it to begin with. What problems is Journey solving and how is ...

"Fun tool to easily create presentations"

What do you like best about Journey? It was so easy to create the presentation. Having it be able to index my website and pull out revelant content made it mushh easier. Beiing able to customoze it and feed it data so people could type question at the end and get real time answers is amazing. What do you dislike about Journey? I can not think of anything at this time. It was very easy to use. What problems is Journey solving and how is that benefiting you? Ability to ealsy create content

"Journey is a difference maker in terms of accelerating our sales cycles."

What do you like best about Journey? Prospects make most of their buying decisions without the rep in the room. Journey gives them a non-threatening way to get them the information they need and arm our champion. What do you dislike about Journey? Like anything worthwhile, it's another step for an already busy, tool fatigued sales force. It takes some time to do it right. However, it's worth the effort. What problems is Journey solving and how is that benefiting you? Getting information in ...