Jottacloud Reviews in February 2025: User Ratings, Pros & Cons

I really don't understand all the grief…

I really don't understand all the grief these people get. For what you pay, you get an excellent package. Sure, there's better/faster, but against a very, very steep premium. For the price, it is a five-star service for me and has been for nearly a decade. (And most of the negative reviews here are just so funny to read: "I didn't pay for just three months and they deleted all my files!" "I shared copyrighted files only with my family!" :) )

My favorite cloud service

My favorite cloud service. Affordable, large storage, family sharing option, good upload/download speed, great google-photos-like service and norwegian privacy. The service improvements happens a bit slowly and is not yet in my mother language (spanish), but for me it's a winner.

Jottacloud is unreliable and they have poor support

My experience with Jottacloud is that it is unreliable. My laptop could not agree with my desktop and the content in the cloud about what should be kept and what should be deleted. Therefore files kept re-appearing.I contacted support and received a suggested solution. I tried that, but it didn't fix my problem. I then sent an email explaining that what they suggested didn't work, and asked what to do next. I never received a reply. Not even when re-sending my question.

Bad terms and conditions

I joined Jottacloud 2 or 3 years ago when their homepage advertised "unlimited storage and unlimited speed". In 2019 they changed their Terms and Conditions by not allowing customers to store commercial files (you cannot store a photo that you took and own if you are willing to sell that photo). Also, they do not allow to store big video files like a videographer would do, as for that you need to pay much more for Professional plan. I wish to remind Jotta that I may be a videographer as a ...

Jottacloud actually corrupted 26 000…

Jottacloud actually corrupted 26 000 files in my backup set. I lost lots of family photos because of this. I needed to restore some files from their service, and after downloading I discovered that seemingly random files had erroneously a size of 0 bytes. Jottacloud were unable to help. As a solution they offered to delete my entire account and that I re-upload the data to their servers, plus one year without billing for the backup service. I asked several times if they found the error, but ...

They delete your account, without any argumentation, Not fair and honest, and they keep the money you have paid

Unfortunately, after 2 years they decided to send me that "I use it for commercial use" without any explanation !!!They demanded I should buy a business account because otherwise the files will be deleted.I asked for any arguments, and they searched in my private data and came up with a file path"/ backup / john doe iMac / John Doe dokumenter (server). This was their argument to shut down my account without any further argumentation.But then they changed the rules - and also went through my ...

Unfortunately, I do not recommend !!!

Unfortunately, after 2 years they decided to send me that "I use it too much" without any explanation !!!Information that I would buy a business account because the files will be deleted.Unlimited account is fiction (advertising gimmick)Very bad company, bad contact (practically no support) I DO NOT recommend !!!

They searched through my private files

I used years to upload my copyrighted photos and videos - after Jottacloud offered a place for unlimited backup. But then they changed the rules - and also went through my files and folders to search for anything they could link to non-private storage. They then just suspended the account not willing to listen to arguments. I see others with the same issues.

Not to be trusted

Not to be trusted. Deleted all my data under false claims of breaking their terms. Not willing to listen or admitting their wrongdoing.

New plans bad for us that like video…

New plans bad for us that like video making I really the making videos in my sparetime. That is why i was using Jottacloud for 2 years because of they're unlimited space and upload and download speed. But since they have change the planes of our service this is completely useless. I have told Jottacloud that this is not what i sign up fore. And evenmore i ask them to lower the price since the service is not the same. But of cause they did not what to lower the price.I wrote this to the ...