Jive Voice Reviews in January 2025: User Ratings, Pros & Cons

Excellent Cloud Communication Tools, Especially the Phone System in the Cloud

What do you like best? Excellent set of phone system features, Communication center is top notch in terms of features and migration via the account management team was assisted very well as well. What do you dislike? Would like to see more features being added more frequently, getting customer support over the phone means a long wait in the queue to talk to someone on the phone for any problems you might have. Recommendations to others considering the product: Make sure to go ...

Quick and easy transition

What do you like best? The quick and easy setup for a transition from another provider. The process normally takes about 60 days to complete the transition. The team I worked with had the translation period cut down to 30 days. What do you dislike? The only thing that I have found that I disliked it the option to have a customized ring tone for the phones that we have. Recommendations to others considering the product: My recommendation when switching to GoToConnect is to do ...

Great Customer Service and Features

What do you like best? That I can manage calls from my desktop or from the app What do you dislike? I would like to be able to customize the automatic texts I can send to the caller from the desktop dashboard. Recommendations to others considering the product: It's easy to use with excellent tech support What problems are you solving with the product? What benefits have you realized? When out of the actual office, our calls and voicemails are easier to manage than ...

GoToConnect - Jive

What do you like best? We have been with Jive (GoToConnect) for over 2 years. They have great customer service. I was worried when LogMeIn purchased Jive, but they have continued the great service that I grew to love. The PBX is simple to use, anyone could do it. We transitioned from our on premise solution to their VOIP service. It is wonderful! What do you dislike? Nothing. They have been a great partner since the beginning! What problems are you solving with the product? What ...

Great service at a great price

What do you like best? I like the flexibility of GoToConnect. It allows me to set up telecommunications in a way that is best for my business. My business is more productive because of them. What do you dislike? I would like to see more documentation on automation and things that can help me automate my business. I would really like to have more integrations with other services. What problems are you solving with the product? What benefits have you realized? I can have my ...

Jive is awesome!

What do you like best? Great onboarding and very user friendly system dashboard to be able to create, change and manage all aspects of our communications. I use them for 2 different companies that use the service in different ways and they always perform well above my expectations. What do you dislike? To do call recordings, you have to connect to an Amazon AWS S3 bucket and dealing with Amazon was a painful process, so I hope they change to their own storage for call recordings. ...

Jive Communications - All-in-one price with Great Support

What do you like best? Jive's Technical Support Team The best aspect of Jive is their 24/7 support team. When you have issues with your phones, immediate support is a must have and you get that with Jive. There Technicians are able to remotely access your computer in a support environment and this allows them to really assess the ongoing issues. The second aspect of Jive that I think should be highlighted is that you get all kinds of features at the standard price and you're not ...

Excellent Service Provider

What do you like best? The Dashboard layout is easy to navigate and very intuitive. Migration from Ring Central and other vendors to Jive for us was a wonderful experience. it made our M&A process very simple. I also like the Price point of desk phones and service fees. There are no hidden fees that make Jive /goto connect a very affordable solution to deploy. What do you dislike? The Dashboard flow can be a little better. It would be nice to see all the attributes for the user on ...

Excellent VoIP solution for business!

What do you like best? The system was very easy to install and use. I love the fax functionality of it and the ability to use it as an app on my iphone What do you dislike? I do not have any dislikes about it. The system is robust and flexible What problems are you solving with the product? What benefits have you realized? I use it as my company's office phone system. The benefits are that I am able to use it while i'm in the office and out of the office

Love the all inclusive plan

What do you like best? The previous company we did our VOIP with charged us the same price per user but then they charged extra for added features. GoToConnect includes all of those added features in the base price. We love how intuitive the PBX system is. What do you dislike? With a lot of our team working from home lately we have found that sometimes the mobile app doesn't ring and it causes our callers to go straight to voicemail. What problems are you solving with the ...