Jitbit Helpdesk Reviews in April 2025: User Ratings, Pros & Cons

Astounding

What do you like best? We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up experiencing passionate feelings for Jitbit because of its speed to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I believe that my most loved thing may must be the way responsive the merchant support is; we've had a few recommendations turned out to be real highlights ...

It's a great helpdesk solution

What do you like best? Jitbit has the feature we need: an organized and effective ticket system. The mobile application is fantastic, with a responsive and simple design, it allows me to keep up with the updates of the other team members. I can also answer tickets from anywhere. On the other hand, it integrates quite well with Slack, which enables us to communications and the resolution of cases that require specialized technicians. What do you dislike? If I compare it with ...

Great ticket management system

What do you like best? JitBit is easy to configure, UI is clean and user-friendly. The ticket system is one of the best features of JitBit. The created tickets can be viewed in the main panel of the software, the fields are shown as date, agent in charge, priority and status. The best thing is that we can categorize the tickets using the automation rules and can customize the fields. It also provides the ability to integrate with multiple applications to improve its performance. It is ...

Fantastic Helpdesk solution

What do you like best? This tool continues to evolve as a very powerful helpdesk solution for multiple techs. What do you dislike? We are happy with the solution as they continue to come out with updates adding to the existing features we really like with the tool. Recommendations to others considering the product: The Jitbit helpdesk solution is a great solution whether you have 1 or many techs taking care of multiple categories of problems. As well we have implemented ...

Perfect and amazing for internal work queues

What do you like best? The ability to create custom actions with JSON/Links/whatever allowed quick and dirty integration with a handful of internal projects; closing off of tickets in JIRA, kicking off builds in Buildmaster, and generally any API action you want is within reach. What do you dislike? No group level permissions Pure social media integration. The software is desperately missing the ability to log out a user. As admins, we use a regular user for working with tickets and ...

No issues so far

We've been using a monthly subscription for 8 months now, no glitches at all.

Everything is great with Jitbit Helpdesk!

What do you like best? The automation tool is powerful.You can respond directly from your e-mail/site portal. Every incoming e-mail fosters the creation of a ticket. The date/time stamp is capable of tracking responses.! What do you dislike? It needs to have some sort of integration with social media.! Recommendations to others considering the product: you must try it! What problems are you solving with the product? What benefits have you realized? My department is making ...

Jitbit has been a useful introductory ticketing system.

What do you like best? User interface is intuitive and easy to navigate. What do you dislike? Difficult to avoid email loops caused by automatic responses. What problems are you solving with the product? What benefits have you realized? We use Jitbit to centralize communications of issues for several functional areas. We have seen benefit in being able to track issues more efficiently. We also have derived benefit from the low cost of the solution.

As a Quality Systems Manager, I relied on Jitbit Help Desk to keep customers happy!

What do you like best? How quick it was to set up and the mobile app which helps me stay connected and updated. What do you dislike? Had some compatibility issues with Chrome initially that I had to take care of. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? We used a proprietary quality management software system to track customer and supplier issues. Although the software is great, as ...

Trying JitBit a little bit

What do you like best? For sure, what is the most surprising feature of this product is the opportunity to organize your work sub dividing the total amount between colleagues. This aspect was also well received by the members of my team. The work flow seems to be smoother than before, even with a reasonable adaptability period with this trial version. What do you dislike? Actually there is no much aspect to bad charge in JitBit, but one of my less favourite is the lack of some status ...