Jitbit Helpdesk Reviews in April 2025: User Ratings, Pros & Cons

It’s a pretty easy to use app, it doesn’t take long for a newbie to get used to it.

What do you like best? It’s versatile and easy to use! It’s make work easier and it’s not that complicating to figure out. What do you dislike? It’s not that complex, any easier and you’ll have everyone using it easily. Maybe a few updates to the system but other than that it’s good. Recommendations to others considering the product: None just keep making this app great! What problems are you solving with the product? What benefits have you realized? Well it’s helped at work ...

Easy to setup and use. Powerfull enough to handle anything I throw at it.

What do you like best? Compared to our old helpdesk software it has been like moving out of the dark ages. We are able to setup our ticketing where tickets are created and assigned via automation. It has made it so simple for users to just to send a email to our main helpdesk email and the automation takes care of the rest What do you dislike? Unlike some other helpdesk solutions there is not a dashboard view available to easily view ticket counts and other important information. We ...

Thanks!

I have been using Jitbit for a couple of years now, my team loves the tool. Thanks for adding the live chat (finally)

Decent app

And cheaper than most competitors

It's efficient and intuitive

What do you like best? I like the simple Jitbit interface, it's intuitive. In addition, it reduces the attention of repetitive tasks and allows us to focus on priority tasks such as solving tickets with a high level of urgency. It is agile software, ticket management is simple. It is really efficient since it increases the productivity of the support team. What do you dislike? I think it lacks some advanced customization features. Recommendations to others considering the product: ...

jitbit

What do you like best? Easy to access and search is faster with id What do you dislike? cannot search with keywords and we have to use id What problems are you solving with the product? What benefits have you realized? ticket tracking

Effective but clunky and uninituitive

What do you like best? Effective tool, customizable assigning rules, ability to respond through email, ability to link with Jira What do you dislike? clunky UI, slow to load, hard to set up, not great for task management, challenging mobile app Recommendations to others considering the product: Make sure you are prepared for a learning cure and consdierable set up time to automate the best processes What problems are you solving with the product? What benefits have you realized? ...

I greatly enjoy the most advanced technical platform - MS SQL Server and ASP.NET.

What do you like best? It assign agents to different areas. Control tickets visibility, tracksyour assets and assign them to users. You can attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET. What do you dislike? There is nothing about this that I do not like. Recommendations to others considering the product: I highly reccomend this software ...

Great for smaller to mid-size IT operation

What do you like best? The reporting tool is great, you can drill down to your ticketing system by date, assigned agent, ticket status and more. You can also analyze how your support guys/gals are performing from several metrics available within the reports. What do you dislike? The product is highly customizable which is great but it can also be a bit bland on the UI/UX side. Recommendations to others considering the product: Definitely recommended. However, consider this ...

JitBit Helpdesk is G00D!

What do you like best? We trialed a few distinctive Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I feel that my most loved thing may must be the manner by which responsive the seller support is; we've had a few recommendations turned out to be real ...