Jitbit Helpdesk Reviews in March 2025: User Ratings, Pros & Cons

Very impressive.

PROS & CONS What are the best aspects of this product? Out of all the helpdesk solutions that we've tried out, we've tagged Jitbit as the best. It is superior when it comes to speed, support, features, and even customer service. We've been using this for some time now and the customer support from the Jitbit team remains unwavering. I'm really glad we chose this software among other options. What aspects are problematic or could work better? I am not particularly fond of how our reps ...

This helps us prioritize our tasks.

PROS & CONS What are the best aspects of this product? This has all the makings of a great helpdesk software. It supports automation, is easy to use, and works at an incredible speed. It helps us address filed tickets by order of priority too. Overall, this is such a good catalyst for productivity. What aspects are problematic or could work better? It would be nice to have more personalization settings. What specific problems in your company were solved by this product? We no longer ...

Nice ticketing app

What do you like best? We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with. What do you dislike? The chat notifications on the mobile app can be 10-20 seconds late Recommendations to others considering the product: This looks as a pretty basic app on the surface, but give it a chance and you’ll discover all the advanced features like automation rules, SLAs, chat, Assets etc. ...

Very Responsive Team

What do you like best? Whenever we ran into some trouble the team solved all our problems literally online. And whenever their support was unable to assist, the CTO (Max) showed up to give us us some handhodling through the process. What do you dislike? Billing issues. Couple of times they charged our credit card but the app kept showing "trial" for HOURS, until they had to fix something. Everything continued to work though. What problems are you solving with the product? What ...

Loved the self-hosted option

What do you like best? Similar self-hosted solutions are priced 3-4 times more. Also our end-users are mostly non-technical, and I was really surprised how quickly they got around. What do you dislike? The windows-integrated authentication was tricky to set up on our domain controller What problems are you solving with the product? What benefits have you realized? We run a chain of small maintenance teams that use the app to track requests and we always though getting a ...

Simple Installation but robust enough for all the tasks it should do

PROS & CONS What are the best aspects of this product? It allows easy setup for a ticketing system, which generates and assigns tickets automatically. Users only have to email our helpdesk, and the automated system instantly kicks in. Our old platform is nothing compared with this fantastic software. What aspects are problematic or could work better? This platform lacks a built-in dashboard where essential info, such as ticket quantity, should be conveniently displayed. Such a feature ...

Professional and Great Helpdesk Platform

PROS & CONS What are the best aspects of this product? Jitbit Helpdesk offers all the features which suit our needs, such as an efficient ticketing system, robust mobile app, and professional yet simple interface. It lets me communicate with my staff easily, as well as respond to tickets immediately. Also, it works great with Flack, meaning it allows us to work with a professional technician and fix problems without hassles. What aspects are problematic or could work better? More ...

Amazingly Perceptive and Seamless Functioning

PROS & CONS What are the best aspects of this product? The Jitbit platform has stellar speed and efficiency, which boosts the productivity of our support staff. It helps us prioritize tickets depending on urgency, as well as the decreasing focus which repetitive tasks demand. Not to mention its terrific simple but perceptive interface too. What aspects are problematic or could work better? Add better customization controls, and this platform would surely do great. What specific ...

The Professional Technical Software - ASP.NET and MS SQL Server is Fantastic

PROS & CONS What are the best aspects of this product? It allows easy categorizing and tagging of tickets, as well as putting screenshots and documents on them. It does agent assignment, managing ticket visibility, and asset tracking so we can assign it to users. Moreover, it lets us manage knowledge-base efficiently. Best of all, we love the MS SQL Server and ASP.NET which are the best professional technical platform available. What aspects are problematic or could work better? This ...

Largely Benefits Small to Medium IT Workforce

PROS & CONS What are the best aspects of this product? It features a highly usable report interface that lets you accomplish different tasks easily. You’d get a marking system that measures the work of your support staff. This lets you analyze their job conveniently. It’s easy to dig through the report system with the help of labels too, such as assigned staff, dates and time among other classifications. What aspects are problematic or could work better? I’m not satisfied with the user ...