Jira Reviews in January 2025: User Ratings, Pros & Cons

Helps improve communication with clients

PROS & CONS What are the best aspects of this product? It has made our work easier as we can build software for our clients and have them review them in real time. During the review process they can communicate with us on their experience so that we can know which adjustments to make. It also helps us to track defects and requirements of the applications we make so that we know we are on the same page with what our clients’ needs. Through such tracking processes we are able to develop ...

The Authority In Bug and Issue Tracking Systems

PROS & CONS What are the best aspects of this product? JIRA provides us with a reliable, user-friendly and robust project management that makes issue and bug tracking a lot easier. I also love its fully functional features like notification, search, and reporting among others. What aspects are problematic or could work better? There are certain aspects where JIRA don't shine, specifically how it doesn't allow you to work with tasks as compared to a tool like Microsoft project. ...

Versatile Project Management Solution

PROS & CONS What are the best aspects of this product? JIRA is a very versatile project management tool that enables me to be in absolute control over my projects, regardless of size and type. The customization options are quite impressive. I can configure screens, fields, workflows, and other elements. The search feature is powerful too. What aspects are problematic or could work better? The cloud version of the tool is a bit slow at times and I can't pick more than one item in the ...

One Platform To Manage Projects, Issues, and Bugs

PROS & CONS What are the best aspects of this product? JIRA excels in so many ways. It gives us with a centralized platform from where we can manage everything, including tasks, issues, bugs, stories, etc. The integration with BitBucket is also worth noting. The plugins and the very helpful community is a plus too. What aspects are problematic or could work better? JIRA doesn't have an attractive interface. It looks like it was created decades ago. What specific problems in your ...

Easy to configure and very versatile!

PROS & CONS What are the best aspects of this product? Initially an isssue tracker, I love how JIRA grew to become an even greater and more useful platform. The software might be complicated to learn at first but once you get the gist of it, it is very powerful. We now use JIRA to manage our projects' lifecycles. Also, we can easily extend the features of the platform using apps from the marketplace. What aspects are problematic or could work better? Setting up individual ...

Integrates well with other tools

PROS & CONS What are the best aspects of this product? The layout is what you would expect in a great tool such as Jira. It helps you to get a view of what to expect and I can tell you that it is does not disappoint. It offers a friendly user interface for anyone to get started on this tool. It is simple which makes it reliable when you want to manage your projects in a professional manner. The user experience is top notch which adds to its efficiency for most project managers. It helps ...

We are more efficient with JIRA

PROS & CONS What are the best aspects of this product? I love the fact that it is an open source software. Whenever we feel like introducing some changes, we can easily go and make some tweaks. What I really love about JIRA is the All Digital Epics board feature. It enables me to build my own columns and move projects with the drag and drop functionality. What aspects are problematic or could work better? There are times when JIRA itself has bugs in its system, which is ironic. ...

Allows you to be well organized

PROS & CONS What are the best aspects of this product? It has come to change how we do thing when it comes to communicating. Instead of using emails to communicate, our team can track tickets using this tool. Jira has come of age when it comes to effective communication and making us more organized in terms of the things we are supposed to do. It has brought all the tasks, assignments and issues into one platform where management of the same is simple. This means that we are able to ...

Quick learning curve and a powerful workflow engine

PROS & CONS What are the best aspects of this product? JIRA has a Simple, elegant interface that has a quick learning curve. It has this powerful workflow engine that allows for heavy customization, automation, integration with .NET tooling, easy and powerful reporting tools, and that there is no charge for users. What aspects are problematic or could work better? Administration can be cumbersome because of how advanced and customizable the system is. There are also a lot of plugins ...

Easy to configure and customize for our customers

PROS & CONS What are the best aspects of this product? JIRA lets you create portals for your customers who have issues or suggestions to raise and is easy to configure as well. Our customers become familiar with the portal and they can review their issues and suggestions at any time. What aspects are problematic or could work better? Configuring custom portals is kind of complicated to set up for the first time. What specific problems in your company were solved by this product? ...