Jira Reviews in April 2025: User Ratings, Pros & Cons

Excellent Platform For Managing Projects

PROS & CONS What are the best aspects of this product? I love how JIRA gives me a wide room on how to define my own dashboards and pick the information I want to see. The Agile plugin allows me to use Kanban or SCRUM, and makes managing software development projects a breeze. What aspects are problematic or could work better? There are instances when the workflow management has become cumbersome. I wish they would come up with a feature that allows me to "close" at any state rather ...

A Great Tool For Issue Tracking

PROS & CONS What are the best aspects of this product? JIRA provides me with a functional issue tracking platform that I can use for multiple projects. The integrations are good, as well as the custom workflows. It works well for internal and external use. What aspects are problematic or could work better? I wish it was free. Custom workflows are also hard to maintain. What specific problems in your company were solved by this product? JIRA helps us expose and track issues, ...

Easy to configure and very versatile!

PROS & CONS What are the best aspects of this product? Initially an isssue tracker, I love how JIRA grew to become an even greater and more useful platform. The software might be complicated to learn at first but once you get the gist of it, it is very powerful. We now use JIRA to manage our projects' lifecycles. Also, we can easily extend the features of the platform using apps from the marketplace. What aspects are problematic or could work better? Setting up individual ...

Integrates well with other tools

PROS & CONS What are the best aspects of this product? The layout is what you would expect in a great tool such as Jira. It helps you to get a view of what to expect and I can tell you that it is does not disappoint. It offers a friendly user interface for anyone to get started on this tool. It is simple which makes it reliable when you want to manage your projects in a professional manner. The user experience is top notch which adds to its efficiency for most project managers. It helps ...

We are more efficient with JIRA

PROS & CONS What are the best aspects of this product? I love the fact that it is an open source software. Whenever we feel like introducing some changes, we can easily go and make some tweaks. What I really love about JIRA is the All Digital Epics board feature. It enables me to build my own columns and move projects with the drag and drop functionality. What aspects are problematic or could work better? There are times when JIRA itself has bugs in its system, which is ironic. ...

Allows you to be well organized

PROS & CONS What are the best aspects of this product? It has come to change how we do thing when it comes to communicating. Instead of using emails to communicate, our team can track tickets using this tool. Jira has come of age when it comes to effective communication and making us more organized in terms of the things we are supposed to do. It has brought all the tasks, assignments and issues into one platform where management of the same is simple. This means that we are able to ...

Quick learning curve and a powerful workflow engine

PROS & CONS What are the best aspects of this product? JIRA has a Simple, elegant interface that has a quick learning curve. It has this powerful workflow engine that allows for heavy customization, automation, integration with .NET tooling, easy and powerful reporting tools, and that there is no charge for users. What aspects are problematic or could work better? Administration can be cumbersome because of how advanced and customizable the system is. There are also a lot of plugins ...

Easy to configure and customize for our customers

PROS & CONS What are the best aspects of this product? JIRA lets you create portals for your customers who have issues or suggestions to raise and is easy to configure as well. Our customers become familiar with the portal and they can review their issues and suggestions at any time. What aspects are problematic or could work better? Configuring custom portals is kind of complicated to set up for the first time. What specific problems in your company were solved by this product? ...

Avoid Jira at ALL COSTS. – Adds difficulty/complications to EVERY step of the process.

PROS & CONS What are the best aspects of this product? It does help track issues and defects for software/frontend developers, but that is THE ONLY thing Jira does well. Its a NIGHTMARE for any other use case. What aspects are problematic or could work better? Jira is a COMPLETE disaster when it comes to the onboarding process. Understanding what is going on within the tool is nearly impossible. Jira's strata of layers and how they are related actually HURTS daily users. ...

The Ultimate AGILE Application

PROS & CONS What are the best aspects of this product? Atlassian JIRA flaunts a very robust set of permission settings so that we can build work teams with the specified access levels to control, the degree of information available and what they are authorized to do with that information. JIRA is a tool that offers superb customization options, almost anything can be modified using a wide selection of pre-installed tools or downloadable add ons. This is perfect if businesses want to ...