Jira Service Desk Reviews in April 2025: User Ratings, Pros & Cons

JIRA and its Effectiveness

What do you like best? JIRA is very easy to use from an QA enginner perspective; able to track user story, bug, create sub-tasks... What do you dislike? Very slow at times - their kanban board and scrum board are difficult to find What problems are you solving with the product? What benefits have you realized? making root cause analysis, tracking bugs or user stories to closure. Easy way to add an attachment in comment or description

Service desk review

What do you like best? Nothing is good on this tool to like, poor performance and hopeless support What do you dislike? Everything is so poorly built the features are built for 1960 and dont work for modern day IT Recommendations to others considering the product: Please look at he other more nimble and fastITSM tool What problems are you solving with the product? What benefits have you realized? IT ticketing issues

Streamline IT and Non-Tech Teams

What do you like best? Help users help themselves. Jira Service Desk (Atlassian products) can be leveraged to spread tools across the organization for maximum productivity. Please watch Atlassian Summits videos from Bose, VMware, and Airbnb for in-depth look at how your team can use the product. What do you dislike? Atlassian is often hated by Engineers - in part because it can be a mammoth and be difficult to add custom fields, screen schemes, and workflows. External tools ...

So many awesome features of JIRA

What do you like best? Jira tracks the total time the ticket has been in a queue. It's very easy to route the ticket to the appropriate party and track comments associated with the ticket / issue. What do you dislike? It's a little hard to navigate. I had to have my colleague send the URL for the project because I couldn't find it in the list of projects. What problems are you solving with the product? What benefits have you realized? We are using jira for review of cyber ...

A great platform to plan and organize daily tasks.

What do you like best? Jira is a platform to plan and organize daily my own tasks. It has an easy interface to use and let you monitorize and search information about your work and other people work and progress. The most thing that I like is the own "Dashboard" where you can add your favourites gadgets and organize as better posible your work. About the gadgets there are one called "Time sheet" so useful. Here you can set the hours dedicated for every task and have the control ...

Pretty easy service desk/project management tool

What do you like best? It was really easy to submit requests to different teams or coworkers, and the style was pretty broad so that you could really edit it to meet your (or your assignee's) specific requirements. Easy to use dashboard, and at least for Sears, there were a good variety of tasks to choose from so it really covered the breadth of my specific job. Definitely was one of the easier applications to get the hang of when I first started, and I would recommend it to most people ...

great service desk portal

What do you like best? its a great service desk porta. i like the way you can customize all the options displayed to the client, and you can guide your clients to rise the right kind of support ticket. What do you dislike? sometimes have issues to manage closed tickets. they remain on the list and you have to manually delete them. Recommendations to others considering the product: its a good solution but i think there are best solutions. What problems are you solving ...

great for workplace productivity!

What do you like best? i love the organization of jira--we use it across all of our library departments and it is an amazing service for writing up maintenance tickets, item fines, personal notes to other employees, etc. despite the library system at ucla being quite a vast network of employees, jira makes it very easy and simple to organize employees by each department and assign/send tickets to each respective department depending on the issue at hand! jira is also very user friendly, ...

High quality ITSM with a lot of integrative features

What do you like best? It is super feature-rich, packed with a lot of valuable filters, options, widgets, boards, graphs etc. It is a brilliant task-management and task overview system. It can provide solid statistics on your tasks and track anything you put in it. Graphic user interface is getting much nicer with every new update. It is quite obvious and easy to use, overall user-interface for working with your tasks/tickets and boards is super user-friendly. Jira is a truly essential ...

great organization/ticketing platform

What do you like best? My company utilizes JIRA Serivce Desk for all of our internal needs. Whether it is leaving a nice comment about another employee, or sending over maintenance request tickets to our Service Desk team, JIRA makes it so easy to write a quick ticket and send it over the right team. JIRA also makes it especially easy to create webpages that can fit exactly what we need to accomplish. For example, we deal mainly with technical products like laptops, cables, adapters, ...