Jira Service Desk Reviews in April 2025: User Ratings, Pros & Cons

Good for all internal and external support!

What do you like best? -Can keep as projects in one place -Track using ticketing system -Maintain and get approval on timesheets -Can easily export reports What do you dislike? -Sometimes exports take forever to download otherwise everything else is great What problems are you solving with the product? What benefits have you realized? -Maintaining all ongoing projects at one place -Tracking employees timesheets and approving them

Fundamental undertaking the board programming for our business

What do you like best? Jira administration work area is fast,efficient and client friendly.It is effective in interdepartmental correspondence and looking for IT SUPPORT from IT department,data recovery and access..customer support and response,,email mix and backing What do you dislike? Reports are difficult to comprehend without knowing the sort previously. For basic issues, there are no cautions to tell the client that their errands is expected or close due. Recommendations ...

Jira for sprints

What do you like best? Its drag and drop and easy to manage tasks and stories. What do you dislike? limited predfined dashboards. Would be best if there are more readily available dashboards. What problems are you solving with the product? What benefits have you realized? Monitoring of sprints includong backlogs.

Jira-Excellent application for project planning

What do you like best? 1) Jira is very useful to review the current progress on a project. 2) Jira can be customized as per requirement. 3) Jira is highly secure.User can see the contents as per security role assigned to user. 4) Jira is fast and highly scalable. 5) Jira allow user to review the progress of project with the help of generalized reports. What do you dislike? 1) Jira is not a free software. 2) Jira do not enough templates to review the progress of ...

Great Service Desk software

What do you like best? It is really easy-to-use and you can personalize almost all fields and behaviour What do you dislike? Because of this high level of personalization, it is really hard to get the desired configuration and it is not always user-friendly for system administrators What problems are you solving with the product? What benefits have you realized? We needed to have a traceability of our customers tickets, and now we have a very good control over them

JIRA - A powerful and smart ticketing system

What do you like best? In JIRA the best thing likely is the workflow. We can have the ITIL workflow which helps the IT service desk. I manage the administration of the JIRA service desk in my organisation. I found it excellent where we can configure our own customized live queues. Also in JIRA service desk we can manage dashboard which includes variety gadgets like Pie chart, bar diagram, bubble chart etc. that helps to assess the team performance as well as the individual based on the ...

Easy to track issues

What do you like best? Jira is helpful for easily tracking the issues and we can give the points to track the issue.Uou can comment and check the work log of issue.Aalso you can mention the priority of issue. What do you dislike? Jira hangs sometime and user interface should be improved What problems are you solving with the product? What benefits have you realized? Gives points to stories We can divide stories to individual task which can assigned to different people.

Jira Service Desk allows for customization, but will require a bit of IT training and configuration.

What do you like best? I really like being able to customize things in general. While I have to learn JQL, Jira does make it easy with some fields by having drop downs to help you with the commands. What do you dislike? I can't customize everything. There are some build-in workflows and some other sections that are very limited in what you can do and if you are like us, the out-of-the-box options don't work. There was a built-in option to notify users on creation of a P1 ...

Jira Service Desk

What do you like best? This tool is best for tracking the Project works. the most important thing is that you can track the work hours very easily for each team members. Easy to update the comments, clone the stories, move to another group, re-assign etc. You can create multiple filter based on assignee name, group, project type, status, priority etc and save it. Multiple task can be created and mapped to Epic link. you can easily upload the multiple files. Based on filters, you can ...

CRM tool JIRA

What do you like best? System Dashboard - It shows all your cases logged and also the ones which are assigned to me and resolved. Also the bridging of confluence and Jira is really cool. What do you dislike? Search option should be more optimized. When we are trying to search we should have more filters or it should allow us to customize the filters. What problems are you solving with the product? What benefits have you realized? All the Product related issues.