Jira Service Desk Reviews in April 2025: User Ratings, Pros & Cons

Easy tracking of my teams stakeholders

What do you like best? The requests are piled up nice and clean. It's easy to search the various categories of filters like customer type, priority,etc. What do you dislike? I wish there was an alternative dashboard for request approvals What problems are you solving with the product? What benefits have you realized? Tracking requests from customera and stakeholders

Jira isn't fulfilling enough

What do you like best? I enjoy the organization that Jira provides especially when you're able to directly "@" your coworkers to see or work on the project. It's also great that you're able to directly assign projects to coworkers as well. The status update also helps it seem more pending than other projects. What do you dislike? I dislike the fact that accomplished or finished goals never go away. I wish they were archived instead of just having a strike-through because it doesn't ...

Workspace distributor or managerial or tracker tool

What do you like best? Assign and divided task within the team and note the work performance and time frame about the given task,store history of task when completed and calculate time about completed task. What do you dislike? Complex to understand services for first time, powerful tool and costly licence made it incapable for small team or organisation. What problems are you solving with the product? What benefits have you realized? Distribute task within team made easy ...

Just the ticket for our small business

What do you like best? Easily integrated with our core Jira projects implementation Same style, user controls and notifications. What do you dislike? I find the Jira side bar navigation a bit clunky but it may just need some work by us since it is so customiseable. Recommendations to others considering the product: Our customers love the email integration so do set this up. Customers email [email protected] and the task loads straight into Jira ...

New way of managing incidents

What do you like best? With this tool, we were able to carry out all the control of incidents and requests of our company quickly and efficiently. We have total control over numbers, targets and SLAs. What do you dislike? Removing reports on the platform can be a little painful if the user is not familiarized with other IT platforms. When the query is more complex, you need to go after information and tips in search forums. What problems are you solving with the product? What ...

Good ticketing tool

What do you like best? Good ticketing tool used in IT. We use it primarily What do you dislike? Its limited. The knowledge base in this tool is limited What problems are you solving with the product? What benefits have you realized? Create tickets

Great Product, Needs Configuring

What do you like best? The cloud instance is smooth and doesn't need to worry about resources What do you dislike? Configuring the service desk can be problematic and long winded Recommendations to others considering the product: Give it a go, but be prepared to invest time into the setup What problems are you solving with the product? What benefits have you realized? Logging helpdesk tickets and managing workflows

Good Managing Web services for over all project management

What do you like best? The well organized task assignment and managing TODO and Assigned tasks to developers apart from this bug raising and the life cycle Created tasks What do you dislike? Slowing website sometimes otherwise all features are good and appreciable What problems are you solving with the product? What benefits have you realized? managing different tasks of projects and its progress

Jira Service desk review

What do you like best? It can be easily integrated with testing tools like Jira so makes the management easier. UI is good with a clean and simple look. Contains good report extraction with metrics and graphs to make it easier to understand and share with counterparts. What do you dislike? You need to learn this tool and it can be an exhaustive learning process as not much free help is available on Internet. You gotta have connections with people who are already using them or ...

Seems powerful but pricy

What do you like best? We are already using Jira Software for project and issue management and thought we might look at switching our ticketing system to Jira Service Desk. So the best part would be the integration between Jira products. What do you dislike? The monthly pricing was more than we were wanting to spend. What problems are you solving with the product? What benefits have you realized? We were looking at alternatives to our current ticketing system and thought ...