Jira Service Desk Reviews in February 2025: User Ratings, Pros & Cons

Very helpful for creating service tickets

What do you like best? I like that the system confirms they have received requests after you put a ticket in What do you dislike? there is nothing that I dislike about this software Recommendations to others considering the product: I think it is a great tool if you are trying to standardize help desk procedures and prepare an IT team for growth. What problems are you solving with the product? What benefits have you realized? We are using it to create tickets for IT ...

Good functionality with decent learning curve

What do you like best? It gets everything needed done. It does exactly what it says it does, and was not too harsh of a learning curve. What do you dislike? It was confusing to use on the client side since there's too many different names that seem synonymous but aren't. Recommendations to others considering the product: JSD is great for beginning a good service desk, but it doesn't customize well for start-ups wishing to create a personal platform. What problems are ...

Great product

What do you like best? I love using this tool for tickets. Our company uses this to put all our tickets in for any IT related issue. It could be used for more than IT I think! What do you dislike? So far I don’t have any issues! I am sure there are some flaws but none that I see. Recommendations to others considering the product: A must! What problems are you solving with the product? What benefits have you realized? The benefits is that it’s extremely easy to use. ...

Easy management of projects and issues

What do you like best? The application support is very well suited for productive and engaged/busy management activities in an organization, the tool features are very helpful for easy implementation and reporting of issues. The interface is also very friendly for faster and improved performance of the teams. What do you dislike? The application is very helpful in easy management of any issues and project related tasks, but there is less options for automation all the work has to ...

Good experience

What do you like best? It's easy to understand how it works. It's a good way ask for help when you have an IT problem. What do you dislike? The person Who decides if the problem has been solved is not the user. Sometimes is slow. What problems are you solving with the product? What benefits have you realized? It problems: computer, phone...

JIRA Service Desk is Affordable and Scalable

What do you like best? Atlassian's business model keeps prices low. JIRA Service Desk is no exception. We switched from our old service desk and saved over 70%. What do you dislike? There's certainly a learning curve. The new web UI for Atlassian products takes a while to get used to. It could use more visual customizations and feature adds, such as unread reply flags, etc. Recommendations to others considering the product: The real value in using JIRA is the 3rd party ...

Jira Service Desk

What do you like best? I love that I can link cases between service desk and jira What do you dislike? I don't find it user friendly (to the average joe) Recommendations to others considering the product: This would be a great fit if you are using Jira. If you have someone who knows Jira well they would be excellent to set up your Jira Service Desk. I find that our users that are well versed in Jira have no trouble with Service Desk. New users don't find it as user friendly ...

Jira Service Desk

What do you like best? Jira Service Desk is pretty easy to customize for your environment. What do you dislike? Jira Service Desk doesn’t appear to have any good asset management integrations. It’s expensive to get AD integration so my users can access the self service portal. What problems are you solving with the product? What benefits have you realized? Jira Service Desk allowed me to get a working IT ticketing system rolling fairly quickly.

Great application for Issue tracking and resolving

What do you like best? The Jira application platform is simple to use and very effective in handling projects and issues, the self-service feature is very helpful for any issue resolvement. And also the reporting of bugs and issues is very easier and detailed report can be presented for the assigned users and individual tasks assigned can be tracked, the commenting and discussion features are very helpful. The support of the application is also very useful for any issues. What do you ...

Jira is user-friendly

What do you like best? It is simple to use, allows multiple department communication, and has large text font What do you dislike? The user style licensing can make it difficult for the entire company to get on board Recommendations to others considering the product: Key members of each department should have atleast read-only access to Jira tickets and updates to prevent lapses in the information cycle. What problems are you solving with the product? What benefits have ...