Jira Service Desk Reviews in February 2025: User Ratings, Pros & Cons

Transparent ticketing tool

What do you like best? It is the best ticketing tool which i used it has the easy to use interface with the simple way to check what is happening and where the status is with it's transparent nature it is easy to know the progress of the incident. It uses the agile methodology to get the status transparent to the reporter What do you dislike? It hangs most in internet explorer ,even though comments has been pasted it is not able to post the comments till you will reload the page. ...

Useful tool for tracking issues

What do you like best? The tool was very useful to have our customers file tickets for issues they saw within the product. The tickets were very helpful to review the issue, and keep track of the progress of the ticket as it moved across different teams within our organization. What do you dislike? It can be difficult to keep track of all your tickets sometimes. If a customer submits a lot of tickets, it can be easy for a ticket to slip between the cracks. Recommendations to ...

great service desk tool

What do you like best? it has great reporting functionality, one of the most fundamental features of a servicedesk. What do you dislike? Can say anything major about this software, its good to use, developers are always making changes to increase performance. Recommendations to others considering the product: very good, would highly recommend What problems are you solving with the product? What benefits have you realized? importing exporting data easily and efficiently

A reliable service desk for IT business.

What do you like best? Jira Service Desk is a tool intended to deliver solutions for Information Technology Service Management. It contributes to improve the planned methods that align with the requirements of business and meet their goals and aims. It enables the workers to demand their needs such as seeking assistance, new facilities, and reporting the cases and events in the service desk. Jira software enhances provision and expansion and rapidly solves the bug issues. What do you ...

My experience in using Jira Service Desk

PROS & CONS What are the best aspects of this product? Jira Service Desk is highly functional. It lets us generate reports and view statistics on a well-arranged dashboard. Every ticket that enters the system affects those stats so we have a comprehensive view. This is especially important for us in ensuring that we are sticking to our SLAs in terms of time to resolution and time to first response. Also, Jira Service Desk lets us create email alert subscriptions that are helpful in ...

One of the best service desk application

What do you like best? Ease of use, able to communicate with team and escalate issues What do you dislike? Reporting can be improved and at times it can be time-consuming Recommendations to others considering the product: Recommended for multiple purpose and especially when you are managing customer data of 100k + What problems are you solving with the product? What benefits have you realized? Managing customer data, able to resolve and track complaints and ...

The best recourse for service desk management

PROS & CONS What are the best aspects of this product? The Jira Service Desk has a clean and sophisticated UI that is a cut above what is offered by others on the market. Our team is very happy with the capacity of the software to split service desks to different projects. Because of this, every department has its own service desk, allowing our team to have a seamless workflow and to be more productive. We can also determine how well our team has been performing using nicely done ...

Great way to create/manage internal or external service desks/ticketing systems.

What do you like best? Very easy to set up a basic service desk without much configuration. Fully customizable and allows the ability to track tickets and retain historical information. What do you dislike? The interface cannot be customized or changed; all service desks look the same. If you wish to use a knowledge base, you need to connect to an external one (via Confluence). If you don't have Confluence, you can't connect a knowledge base. What problems are you solving with ...

Help Desk for team management

What do you like best? Jira provide us best agile methodology for software development, as well as for other industries. Kanban board is also best thing which provide us ease to check workflow like which task is in which phase. we can integrate other plugin with jira like slack, task scheduler and many more. What do you dislike? Managing a team is tough, like giving task , creating reports and most irritating thing is prizing, which is costly for startup. Documentation of jira is ...

Jira Company wide

What do you like best? The Software is very easy to use. I went from knowing nothing about JIRA to implementing more than 20 different projects with my company What do you dislike? The permissions settings, and the license keys I wish you could a certain amount of users like 15 rather than pay for it in Chunks. What problems are you solving with the product? What benefits have you realized? IT Service Desk Requests for anyone inside our company.