Jira Service Desk Reviews in February 2025: User Ratings, Pros & Cons

Perfect ticketing tool if you are looking for things to happen swiftly

What do you like best? - we have a option to customize it and use it in any possible way. - The way the flow of the ticket tool is designed. - the way members involved in the team are updated What do you dislike? I think JIRA should publish or provide guidelines about the types of 3rd part extensions which it supports. Example : Zephyr Recommendations to others considering the product: Ya if you can publish the list of 3rd party tool s which you support will help us ...

Excellent sollution service desk and management.

What do you like best? I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation Easy use for end user since its interface is very simple and minimalist, so adoption is quicky Besides, I have a view of all the tasks in my organization. In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks. ...

Jira Ticketing Tool review

What do you like best? It is a good software, a very reliable and is reasonably easy to use. There are various options to pull up reports using xml, html or pdf which allows me to choose my preference, I can also customize it depending on my needs. What do you dislike? Sometimes it's slow, I need to switch VPN connection in order to perform my daily tasks and as someone who has admin access it is challenging to setup in since there are no collaboration features Recommendations ...

Very easy to use

What do you like best? I like Jira service desk especially very organize when it comes of handling tickets because you will be able to see each priority from high to low priority and there is a comment section where you can input remarks as well as there is a list of assignee where you can assign the task. What do you dislike? On my side there is nothing to dislike another suggestion is make a Jira service desk application it is more easier than opening it on browser. ...

Jira Servicedesk Best Ticketing Tool

What do you like best? The thing that I like with Jira Servicedesk is that it is very user friendly and I can design my own dashboard for better visibility and monitoring for our team. It can also generate reports to better interpret the number of tickets we handled everyday. What do you dislike? I haven’t seen any downsides aside from being slow sometimes but it might be my internet connection and not the Jira Servicedesk itself. I haven’t experienced any other issues using it and ...

JIRA Servicedesk our tool for project documentation

What do you like best? What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling. What do you dislike? What I can say that I may dislike about JIRA is sometimes it is slow? But other than I didn't notice any other things that I dislike in using JIRA. Recommendations to others considering the product: I recommend JIRA Service Desk to others since this is the best software that ...

JIra for the newcomer

What do you like best? It's great to have all service tickets in one place and you can easily check the status of your service request and add other users. What do you dislike? You can't see your question is the automated response What problems are you solving with the product? What benefits have you realized? having all service requests in one portal has helped with timely responses

Everything in one place.

What do you like best? JIRA provides the best communication between colleagues. Issues and tickets are very easy to manipulate with. This makes great cooperation in our firm. Also JIRA is perfect when it comes to notifications. No useless notifications, just the right ones you need to understand your task. Also never had problem with their servers and everything was running up now. Support isn't bad either , when something was needed support was very quick and resolved our issue through ...

Amazing Service Desk Tool

What do you like best? I love how simple it is to assign various tickets to employees. Jira Service Desk gives such a solid and user friendly interface for clients/customers to use! In addition, I like how you can tag tickets to make queues and run reports about the time it takes to resolve various types of ticket requests. This helps tremendously in getting reports created and run. What do you dislike? The least helpful thing about Jira Service Desk is the difficulty in creating ...

Easily exportable reports. Easy UI. We use it to track requests from 1500+ employees.

What do you like best? Easy UI for our agents to interact with. Great administrative tool tooling. What do you dislike? Over engineered for tracking simpler things sometimes. What problems are you solving with the product? What benefits have you realized? We use it to intake help desk requests, requests for software licenses, hardware, and troubleshooting. We also use it for escalations from agents and tracking things we need to report on externally.