Jira Service Desk Reviews in April 2025: User Ratings, Pros & Cons

Jira service desk

What do you like best? Great alternative to remedy, works well with the whole atlassian suite What do you dislike? Want to see more email integration so users can follow and update a ticket with emails Recommendations to others considering the product: Needs time to mature What problems are you solving with the product? What benefits have you realized? Needed a way for customers to send non urgent issues and track how fast we were resolving

jira service desk

What do you like best? the interface is direct so there is minimal hustle while using the application. What do you dislike? the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant What problems are you solving with the product? What benefits have you realized? it interlinks the information technology department with other departments to ensure quick response to Information issues pertaining the company

Jira for IT services

What do you like best? It's user friendly and not complicated. Making tickets is simple and controlling them is easy as well. The layout is not confusing. Can be used be multiple people easily. What do you dislike? It was not too hard to use but sometimes it could be confusing when trying to assign tickets to certain people. What problems are you solving with the product? What benefits have you realized? I used it for an IT service desk. It made it very convient to keep ...

Great service

What do you like best? Love that i can get my issue fixed quickly with any application or software i use for work as well be able to respond to my tech expert through chat to resolve the issue. What do you dislike? don't like the layout seems simple would like complicated but something more than what it shows. Recommendations to others considering the product: great program should give it a try! What problems are you solving with the product? What benefits have you ...

Great tool for project management

What do you like best? the ability to prioritize projects and assign them to different team members. What do you dislike? Feels a little cold in comparison to other PM systems like Asana. Recommendations to others considering the product: If you have a large team or even a remote team, this is a very useful tool to help project manage. It's pretty easy to use if you want something basic OR can be a little more complex if you are a bigger company and need to get into bugs, ...

Service Desk Rocks

What do you like best? I love that JIRA Service Desk is easy to use. The end user can track tickets submitted and IT teams can manage the tickets and move them quickly as issues are resolved. What do you dislike? I currently have no dislike with the software. Recommendations to others considering the product: I recommend JIRA Service Desk for all your IT service tracking needs. It is easy to use and can be integrated into your current CRM system. What problems are you ...

Only tool which allow you to prioritize your tasks

What do you like best? We been using this tool for several years and we can't able to work with out this tool. Very easy to organize the tasks and prioritize them. 1. Forget about planning and focus on tasks. All you have to worry about is the execution of the project. 2. Tracking your time with project trackers. The software can be tweaked such that it will also cover time tracking as well. 3. The software is free. 4. Evaluate the development. The developments that your ...

IT Troubleshooting

What do you like best? Straight forward design and approach makes it's easy to use. What do you dislike? Have not really encountered any issues yet. What problems are you solving with the product? What benefits have you realized? We have used this product as a means of project management and troubleshooting with outside IT consultants. It helps to keep requests, tasks, and issues organized without having to dig through Outlook and makes managing your outside consultants ...

Fairly easy to use and a good tool for managing your "work to-do" schedule

What do you like best? Overall it is fairly easy to use this tool. You can easily create a task and if you check "create another" on the task you can rapid enter tasks with only a few adjustments to each task. What do you dislike? The "Work" screen could use some visual enhancements to make it current and a little more user friendly. It doesn't look bad currently, but it could definitely be improved. Even something as small as adding progress bars for each column "To Do, In ...

JIRA SD User/Admin

What do you like best? Categories and integration's as well as fast reliable Atlassian support.. What do you dislike? Speed (could be the web server not software) Recommendations to others considering the product: Cost effective way to manage many service incidents and issues with vendor supported integration. What problems are you solving with the product? What benefits have you realized? dev ops and client services managed with JIRA. Agile and project management ...