Jira Service Desk Reviews in April 2025: User Ratings, Pros & Cons

Does its job reliably

What do you like best? Makes it easy to manage inquiries and has a nice interface. reliable work horse. What do you dislike? Could look prettier or combine additional features to increase user experience What problems are you solving with the product? What benefits have you realized? Maintaining in contact with customers, ensuring that requests do not get forgotten or fall through the cracks, demonstrating our commitment

JIRA is your friend

What do you like best? I like that I can keep track of our weekly sprints/kanban and have a single one click view. What do you dislike? At first it was hard to find where to update a password and other basic things. Had to use the help function to find it. What problems are you solving with the product? What benefits have you realized? We are using it to track all customer bugs.

Powerful Ticketing Support

What do you like best? Ease of use Ability to keep track of tickets What do you dislike? Occasional crash Tickets don’t always get solved in timely manner. What problems are you solving with the product? What benefits have you realized? Communicating with it and solving employee computer issues. Everything that we do is on the computer so if one computer system goes down then that stops that particular person from being able to work for the rest of the day so ...

Best Service Desk Software

What do you like best? Robust incident tracking system and easy to go through the activity What do you dislike? There is nothing much I dislike this software What problems are you solving with the product? What benefits have you realized? Enter Change tasks and incidents to the IT help desk.

Full Service, No issues.

What do you like best? convenience. stability. functionality. ease of use. What do you dislike? I have not experienced any issues that would merit a dislike. Recommendations to others considering the product: great bundle of features. What problems are you solving with the product? What benefits have you realized? knowledge base; tickets.

Simple User Friendly software for day to day project management

What do you like best? It does bug tracking and sprints simple and well What do you dislike? The UI can be sometimes a little finecky sometimes and hard to find Sprints etc .. however this has improved greatly over the last few months and continues to do so Recommendations to others considering the product: Take time to use the product in an actual project - if you play around with the software and only use it for test purposes you don't see the full benefits of what it can ...

Excellent way of creating and managing tickets

What do you like best? I love the ease of access and customization options this tools offers the user. Aside from a bit of redundancy, it is rather perfect. What do you dislike? The redundancy of some of the creation fields. What problems are you solving with the product? What benefits have you realized? Quick access to tickets created by the individual user. This makes continuity a certainty.

JIRA use by a Customer Success Manager

What do you like best? Tags- JIRA has a lot of tags tags that you can use for searchability after the fact. What do you dislike? Sometimes linking someone to a JIRA ticket is difficult to find their name. Recommendations to others considering the product: Customization is important, but they do a great job as far as I know. I'm not necessarily in charge of that functionality but allowing for multiple teams to have access helps. What problems are you solving with the ...

Very useful for managing bugs and issues

What do you like best? Easy to create tickets, comment and assign tickets to others. What do you dislike? Searching across the application is not really useful What problems are you solving with the product? What benefits have you realized? Creating software bugs and maintaining track of releases

JIRA IT Service Desk

What do you like best? I use it in ticketing our IT support team which really helps a lot as it reduces office movements and keeps records of the services I have been offered. It enables follow up and shows if you were offered a solution. You don't have to approach the IT team in person. What do you dislike? I wish it could show my names at the top right corner instead of "Requests" only. I would love to see my Name while using the software. I also don't have the access to update ...