Jira Service Desk Reviews in April 2025: User Ratings, Pros & Cons

Incomplete Product

What do you like best? Integrates well with JIRA, but broader JIRA users are not permitted to respond to tickets. What do you dislike? Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is unnecessarily complicated. Really, it's complicated. I suspect this is due to Atlassian constantly ...

Helpdesk ticketing by JIRA? Yes please.

What do you like best? The fact that we're already using JIRA to manage different projects made this a very useful addition to our Helpdesk team. We can easily move different tasks to other agents if it doesn't necessarily fall under our realm of expertise. Because our other teams are already in JIRA, it's a simple process. It has also provided our users with a much better experience submitting tickets. What do you dislike? Complexity. Like all things JIRA, it's SUPER complex and ...

Jira as project tracking software

What do you like best? What I like best here is you monitor every agile projects assigned per persons or per team in this kind of software which in tack with one solutions software only. Collaboration with project workflow, issues on specific topic What do you dislike? It is good when there is a blocked or barrier column on why the project is still can't progress to collaborate with the team what are the good solutions with the problem unlike their Trello app which you can easily ...

JIRA Service Desk

What do you like best? JIRA Service Desk is very helpful and looks good for JIRA portal. As well this is very helpful in order to resolve when there is an issues in Bamboo. Bitbucket or anything associated with JIRA portal. Good for Devops and onestop shop for all atlassian products. As well good for ticketing in case of any issues like defects or incidents or anything needs to be done for the projects which is Agile in nature. What do you dislike? Dislikes are: 1. Performance ...

easy to use and help with managing the issues from customers

What do you like best? Easy to use and helpful for managing issues in between the team What do you dislike? more default fields will be helpful, yes they can be customized, but you need to add them yourself Recommendations to others considering the product: great to use within the organization and with customers What problems are you solving with the product? What benefits have you realized? Serving the customer needs, incident management an building the reports

Heavy Jira usage in current role, daily use.

What do you like best? Customizable workflows and the huge array of plugins to support all business needs. What do you dislike? Complicated to configure in places. Management of alerts can be complicated. Biggest complaint is "I am receiving too many emails" Recommendations to others considering the product: Make sure you have someone who knows the product to help configure workflows. What problems are you solving with the product? What benefits have you realized? ...

JIRA

What do you like best? can implement into slack and zendesk which is great What do you dislike? do not currently have any dislikes from this tool What problems are you solving with the product? What benefits have you realized? managing tickets

Jerry rig JIRA

What do you like best? It works most of the time, interfaces somewhat ok with Confluence What do you dislike? Does not follow any standard ticketing workflows established by tools such as Remedy or ServiceNow Recommendations to others considering the product: Use a dedicated service desk ticking too instead. What problems are you solving with the product? What benefits have you realized? Ticketing, CRM, issue escalation, metrics

High performance issue tracking tool

What do you like best? It's high performance and can adapt to various development methodology e.g. Scrum or waterfall. It's the strategic issue tracking tool for my company since 2010. You can track project status easily by using the various built-in widgets to build a dynamic dashboard. JIRA Query Language (JQL) is an easy to use and intuitive query language to help you search for tickets. What do you dislike? Over time, the number of required fields for Story have grown and now ...

JIRA Service Desk IT SUPPORT

What do you like best? Jira service desk is fast,efficient and user friendly.It is efficient in interdepartmental communication and seeking IT SUPPORT from IT department,data retrieval and access..customer support and response,,email integration and support What do you dislike? For its usage you must be online and also the person whom you need help should also be online for its convenient and proper usage,also the person should have Basic knowledge on Information ...