Jira Service Desk Reviews in April 2025: User Ratings, Pros & Cons

Good experience

What do you like best? Customizable to handle customer Needs and specific workflow. What do you dislike? You need to customize it to get the most out of it. What problems are you solving with the product? What benefits have you realized? Keeping track of agile workflows

Customizable and clean looking.

What do you like best? Easy to use and log time. Can track larger projects and the sub tasks within them. What do you dislike? Queries are complicated. Could be easier. Automate the queries a bit so they fill in as you type, or give drop downs like in sql. What problems are you solving with the product? What benefits have you realized? We manage all work through the system. Provides reporting capabilities and a centralized communication gateway between internal support and ...

Currently with the help of jira we can keep record for long time.

What do you like best? Using jira we can create a ticket depending on department and assign to solving team.its a best way to solve the problem in short time and our manager can review ticket anytime . What do you dislike? Jira is costlier as compare to zoho desk. What problems are you solving with the product? What benefits have you realized? just crete a ticket and fill the problem and then assign to solver team which is working on it.With in short time we can solve the ...

JIRA for project management

What do you like best? I think my favorite feature of JIRA is the ability to create and track time against each individual sub-task and also to clearly see the workflow for approvals, etc. What do you dislike? I feel that JIRA is not easy to navigate and search. What problems are you solving with the product? What benefits have you realized? Trackability for projects, status of projects, time tracking and assignment of sub-tasks. We are able to pull reports with time ...

convenient and cheap

What do you like best? the 2 most attractive things about Jira Service Desk is a aimless integration to Jira Software as well as pretty cheap rate. What do you dislike? this tool is very limited in customization Recommendations to others considering the product: good for small teams What problems are you solving with the product? What benefits have you realized? keeps track of service requests, and also handles communication with the users

Complicated and basic

What do you like best? It can do the job, but there's software out there that can do it easier. However if you want a helpdesk that is integrated with Jira itself, this is one of your only options. What do you dislike? Very complicated setup and configuration for something that shouldn't be difficult. What problems are you solving with the product? What benefits have you realized? Gives a helpdesk portal to our users

Excellent platform for ticketing administration

What do you like best? It is intuitive, very easy to use and the interface is incredible. Simple and effective. It was used in my previous job to handle updates for bugs tickets and it is used in my current job for something similar. Jira can be used to organize tasks when using agile methodologies. Their boards are very easy to use and they allow teams to have everything in hand when needed. What do you dislike? So far I do not dislike any features. I am very pleased ...

Best Agile Management Software

What do you like best? How tickets can be inserted into Kanban type boards What do you dislike? Its a little complex to set up workflows/ What problems are you solving with the product? What benefits have you realized? We use this to create tickets and move them through the pipeline to get stuff done. I can easily see where everyone's tasks and projects are in the pipeline to keep track

JIRA has been a great tool for use across multiple organizations

What do you like best? I like the various features that it has, including comments on each item in the system. It makes it easy to ask questions and make comments to the creator. It is very comprehensive and intuitive to use which is helpful for new associates. What do you dislike? I dislike that sometimes it is difficult to search for specific things and that sometimes it can run rather slowly. Overall it is a good tool. Recommendations to others considering the product: ...

Effective tool to track your Defects, Issues, Enhancements

What do you like best? One of the best tickets tracking/monitoring system available today. Stakeholders gets notified when a ticket is opened or modified. There is a provision to attach files also. Staging of enhancement can be customised (such as the drop downs can be customised to your company specific environments). Easily customisable. What do you dislike? There is no provision of auto ticket creation such as when a request comes in to email then a ticket should automatically ...