Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

ISM in Evaluation

What do you like best? Nice interface and mobile experience. Clean and pretty easy to use What do you dislike? Additional menus can get complicated if you allow them to Recommendations to others considering the product: Fully map out existing workflows and future road map for ITSM projects and spend time with pre-sales ensuring the fit works. Be flexible with your processes and try to adhere to industry standards to avoid creating Frankenstein's monster in the in software ...

Steps ahead compared to Service Desk

What do you like best? far more user friendly and easy to configure vs service desk What do you dislike? alot of the enhancements are still pipeline vs other toolsets which have them implemented already What problems are you solving with the product? What benefits have you realized? lack of automation

Great Implementation...

What do you like best? I like the easy customization of the GUI through the administration module. What do you dislike? There is nothing I dislike. I am happy with the software. What problems are you solving with the product? What benefits have you realized? We are continuing with our Change Management program utility the Change Mofule and CI module.

Solid Configurable ITSM Suite

What do you like best? Versatile software that can be tailored and configured to different business cases What do you dislike? 3rd Party integration is improving and will be exceptional soon. What problems are you solving with the product? What benefits have you realized? Clarity in work, KPIs, Metrics

Solid ITSM Solution

What do you like best? This web based ITSM is a great replacement for the LANDESK product which ha some quirks. What do you dislike? Change in general. Due to the vastly different architectures of the platforms, it's a bit of a steep hurdle to get onto the new platform. Additionally, more work needs to be done to homogenize the customer experience across the portfolio. What problems are you solving with the product? What benefits have you realized? We'll be using it to ...

ServiceDesk is Awesome!

What do you like best? We have been using Ivanti Service Manager for a number of years. We have customized it to meet our needs. This saves our IT department many hours each day to have all requests and incidents automated. The approval process that the requests go through is seamless and saves us time and paperwork. What do you dislike? Nothing yet. We are happy with the product What problems are you solving with the product? What benefits have you realized? Mostly the ...

Started off Rough, But Finished Spectacular.

What do you like best? The interfaces and the configuration, ease of use for the end user. What do you dislike? Lack of well written documentation. Step by Step how to documents are very much needed. Training is lacking as well. Make sure you don't do the generic SOW It is better to just purchase time and Make sure if you do on premise you get a Vendor Tech that has lots of experience. Recommendations to others considering the product: Be realistic about time line. ...

Excited to implement Ivanti Service Manager in our enterprise.

What do you like best? Modern design. Powerful tool for workflows. Self Service. What do you dislike? Not a lot to dislike after taking the courses to see how everything fits together. What problems are you solving with the product? What benefits have you realized? Smart forms that kick off workflows. Better metrics for reporting.

Excellent product, easy to use, makes life easy

What do you like best? Interface is clean, easy to navigate and does the job. End users are easily able to utilize the system with little to no guidance. Analysts have the ability to search tickets easily as well as utilize the knowledge base to determine if a solution is readily available. What do you dislike? Configuration is a bit cumbersome and requires assistance from the vendor. It's not very straightforward. Recommendations to others considering the product: Go to ...

Robust system with many options.

What do you like best? I like that I am able to really control the design of what the end user see and what data I want to collect. This really help with analyzing data to be more proactive when we start looking at trends with equipment or training. What do you dislike? The form creation side need to be more GUI friendly and out of the box there is a lot of legacy stuff that needs to be cleaned up, so as not to present options that are no longer valid. Recommendations to others ...