Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

Very Good Service Management Tool

What do you like best? Integration with HEAT Voice, Problem mgmt What do you dislike? Inability to convert incident to request Recommendations to others considering the product: Ivanti in the cloud helps our organization keep our ITSM tool up do date. What problems are you solving with the product? What benefits have you realized? We have greatly improved our internal IT communication and tracking.

HEAT call ticketing System user

What do you like best? Ease of use and open to be as complex as user wants to make it What do you dislike? nothing as of this moment. as I encounter any issues, most are minor in nature What problems are you solving with the product? What benefits have you realized? Call ticketing and monitoring of trends

Ivanti Service Manager

What do you like best? Easy to use and understand user interface What do you dislike? when data bases growth to big it has performance issues, needs to be improved archiving option of the data. Recommendations to others considering the product: Easy to use user & admin interface What problems are you solving with the product? What benefits have you realized? follow up on cases, quick and simple understandable dispatching of the cases to relevant teams, good dashboards.

Very powerful tool

What do you like best? The admin console gives a lot of flexibility and is very powerful. In the vast majority of scenarios, I can configure Ivanti to support our business process with business objects, rules, workflows and quick actions. The community is very helpful and provides a lot of great ideas and creative solutions. I am constantly finding out new ways to use the tools Ivanti provides. What do you dislike? User interface restrictions in Self Service Mobile -- cannot modify ...

APPLICATION ANALYST

What do you like best? System is comprehensive and easy to use. What do you dislike? don't see how to assess cost of poor service with use of surveys. Recommendations to others considering the product: It is a great product and can be customized with ease. What problems are you solving with the product? What benefits have you realized? Optimization of workflows,, visibility of customer issues and expectations,, enhance productivity and improve business practices.

A completely new view for the product

What do you like best? Well, I think we can start with a clean view for the app, more simply and the best is the application works under the ITIL standard. What do you dislike? Nothing by the moment, I think that all the functions are good. Recommendations to others considering the product: Try the product, is very useful for the companies. What problems are you solving with the product? What benefits have you realized? More control with the SLAS, the scalations and ...

New Customer Review

What do you like best? We have been using Service Manager for less than 1 year. It is very configurable, and there's a ton that can be done with it! What do you dislike? The product is easy to configure, but there's a lot going on within it, and sometimes it is difficult to find where the change needs to be made. Also, it can be difficult to see updates to incidents in the journal. Recommendations to others considering the product: Support have been very helpful. I ...

So much happier than our old system

What do you like best? Very customizable, haven't found something that I couldn't find a way to complete yet. What do you dislike? The searches are a little weaker than I'd like. They don't always allow me to get what I need first time. What problems are you solving with the product? What benefits have you realized? We started using it just as a tool for our customers, we have now started using internally for our internal ticketing system. It allows us to seamlessly manage ...

Service Manager

What do you like best? The Integration Options with other products and with IVANTI products What do you dislike? The Interface of Service Manager is not user friendly to be user for many users.It is also somehow difficult for IT professionals as well What problems are you solving with the product? What benefits have you realized? the problem we are solving is the incident support process need to streamlined and monitored so service manager helps us achieve that

Lots of customization.

What do you like best? The program is built for customization with in depth and granular controls over each part of the program. What do you dislike? The admin platform isn't very intuitive at first and really would work better if you purchase hours to assist with the initial setup, or any major changes that might arise while using the program. Recommendations to others considering the product: Make sure to get initial hours to help with the setup of the program. What ...