Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

Flexible but powerful

What do you like best? Full featured, with easy ability to customize. But, not too customizable, which can lead many organizations astray. What do you dislike? The limited ability to brand the portal. Other than that, we have not encountered anything else that we dislike. What problems are you solving with the product? What benefits have you realized? Implementation of workflow and standard ITSM processes.

ITSM Tool Review

What do you like best? The tool will fit every ITSM requirement of your company. You can customize every aspect of the tool up to the small details based on user preference and their support team will help you achieve what will be the best for your organization. What do you dislike? You can do more on the off the shelf standard report if it can be customize without cost. We raise it to the project manager who handles the implementation and he was very supportive but the report that ...

Supervisor Telecom

What do you like best? The interaction with our email system. The notifications that the listeners give us is great. What do you dislike? Nothing at this point.... everything we have migrated has worked well. Recommendations to others considering the product: One software platform can provide your business with many different facades that are needed to perform your day to day work. The auditing and in-house development of the system makes it very flexible to use and ...

Thus far my experience was great. Most things that I expect are apart of its functionality.

What do you like best? What I like best about Icanri service manager is the dynamic widgets and ease of automation. What do you dislike? What is dislike about Ivanri Servixe manager is the implementation time. What problems are you solving with the product? What benefits have you realized? Automation of internal processes. Units across the business being able to leverage the platform.

Is a good tool for deploy

What do you like best? The tool is friendly and cover with all the request on my enterprice What do you dislike? So, for the region the price is a issue with other solution, but is good for customer with a good level of maturation Recommendations to others considering the product: ISM is a good solution and competitive tool with other the same line What problems are you solving with the product? What benefits have you realized? Cover with the a fast deploy and easy ...

Awesome Application

What do you like best? It is very user friendly. It has allowed us to tweak the application in order to source its capabilities for numerous ticketing and reporting aspects of our business. The functionality and capabilities are stellar. It is functionally efficient and the internal users have very little to no issues performing their daily duties. What do you dislike? It's limited or absent capabilities to integrate through API's. What problems are you solving with the ...

Daily user for the last 5 years

What do you like best? There are a lot of options that can be used and limitless option to customize. What do you dislike? Reporting tools available out of the box to the analyst Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? Tracking time spent on an issue and areas that we can improve.

Ease of use is astounding

What do you like best? The ease of searching an asset makes finding a user's workstation effortless and the ability to just drop that asset into a scheduled package and push an installation to that user makes it simple enough for users who are not very technically trained. What do you dislike? Creating column sets and differentiating between them could use some tweaking. Recommendations to others considering the product: Product is very easy to use and training end users on ...

Much more evolved than previous solutions

What do you like best? The front end UI is very user friendly. Very configurable for how we wanted it presented. What do you dislike? Configuration time is lengthy to get the right look and feel. What problems are you solving with the product? What benefits have you realized? The previous solution was aged and could not scale for us going forward. The new solution helps us rollout a more modern brand and feel.

ivanti Service Mgr

What do you like best? Web based, flexible and responsive. Support is good What do you dislike? Service requests and incidents aren't connected to email. I used Cherwell at my last place if employment and I could add a Cherwell tag to my and email from a customer or new email and the communication would post on the incident. With ivanti, I need to enter a note for each communication through email which wastes time. Also, some processes aren't intuitive such as workflows. ...