Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

Ivanti Simplified Management

What do you like best? The ability to manage your IT environment in one platform, from software, antivirus, imaging, down to asset management. What do you dislike? Some of the capabilities require a bit of deep knowledge of the product and doesn't have a clean interaction between Service Desk and LDMS. Recommendations to others considering the product: Look for use cases and research the community forums to understand who and how people are using the application What ...

Service management that works pretty well.

What do you like best? Core experiences work very well. System competently tracks incidents and service requests. What do you dislike? Project area is lacking, workflows need some outside help. What problems are you solving with the product? What benefits have you realized? It runs all of our incident and service request management.

Unstable, no bugfixes & known issues get closed as unimportant

What do you like best? We have about 6-7.000 end users using the platform for reporting tickets & submitting servicerequests. We've been using it for almost 2 years. Look & feel is reasonable, doesn't feel too dated Allows you to customize easily (if your lucky enough and don't run into one of the countless limitations or known bugs) Requires intensive training to get indepth product knowledge (mainly getting to know the countless limitations) What do you dislike? We've ...

Good quality product

What do you like best? The product is stable, user friendly and easy to use. What do you dislike? Perhaps the price can be lower or there can be different price tier for larger group of users. Recommendations to others considering the product: A product worth trying. What problems are you solving with the product? What benefits have you realized? Improve issue tracking and establish ITIL practices.

A good product but not perfect!

What do you like best? Incident Management, Service Management, Change Management, What do you dislike? Mobile Interface, Integration to other system, SLA configuration, speed to resolve a submitted bug. Recommendations to others considering the product: It is a good tool if your company would like to limplement more than incident management at a budget price. It could be a nice platform for your users but require some hardworkis on administration. What problems are you ...

Setup is a bear, but it can do almost anything you can dream up

What do you like best? Ivanti Service Manager can handle every crazy scenario we have dreamed up. While it take a lot of planning, it does provide a much better user experience by tailoring requests to exactly what information is needed. What do you dislike? Documentation is lacking and seems to be out of date in some areas. It is not intuitive to administrate and takes some time to get a feel for it. Recommendations to others considering the product: Spend a ton of time on ...

IT Service Management Nirvana

What do you like best? Workflows automation nearly eliminated all previous financial and time overhead which the old solution, mostly manual processes, relied. It made my sales team's customer business run far more efficiently and secure. What do you dislike? Nothing bad to write home about! The customer loves ITSM, and has made quick work with integrating actionable intelligence to improve SLAs and other business processes! Recommendations to others considering the product: ...

Excellent

What do you like best? Knowledge base and the ticket routing for our desktop Technicians. What do you dislike? Email notifications that have been disabled but still get the notification. Recommendations to others considering the product: Use the Cloud. What problems are you solving with the product? What benefits have you realized? Better tracking and organized ticket information.

Solid product, too complicated.

What do you like best? good support, lots of customization options. Walk through's and trainings as well as hand holding for implementation and rollout. Support is greatly needed since the software is extremely difficult to understand and utilize. What do you dislike? It was fine for our needs. However it does seem like there are too many features and not enough focus on user experience. The UI is atrocious and truly confuses every help desk employee we train. Please TRIM the ...

Ivanti Service Manager

What do you like best? Ivanti Service Manager solution is designed and packaged to easily scale and adapt to meet your specific business needs. Ivanti Service Manager is being used by more than just out support desk. We have HR, Facilities, Security and other departments integrated into it. What do you dislike? I wish the software/platform would allow to you customize it more then now. Recommendations to others considering the product: Try it out before you purchase it. ...