Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

Decent ticket system, can be difficult to learn

What do you like best? I like that there are ways to categorize different issues and when you get ready to search for something, it makes sense of where to start looking. What do you dislike? I hate the search feature. It doesn’t ever work like it should. Even if I use advanced search, it never works correctly. I’m not sure if there is something wrong with the code or what, but it is so frustrating and I usually just end of manually looking through pages and pages of tickets to ...

Bronson Healthcare Group Review

What do you like best? We liked the knowledge management capabilities that are further capable than what the old Ivanti/Landesk Service Desk allowed. Particularly the ability to interface with KB articles within Incident ticket creation and the ability for End Users to query KB articles. What do you dislike? The Service Manager interface has "a lot going on" and it feels like it will require a lot more training than the old Landesk Service Desk will. Generally we just provision new ...

lot of managment

What do you like best? view of endpoints and control of updates What do you dislike? lack of reporting endpoints need to check in before reporting that they don't have the latest update Recommendations to others considering the product: have a practical demo What problems are you solving with the product? What benefits have you realized? endpoint manangement

Customized, Automated and Well Supported

What do you like best? Our ability to customize almost all their products and the partnership that thrives for both sides. We love pushing the boundaries of what people think is 'Possible'. What do you dislike? Often buggy during development. This is mostly due to the customized part. The more customized you make the product to work for your company, the more likely you will spend time shaking out bugs during development. Recommendations to others considering the product: ...

Highly configurable and agile

What do you like best? I find it an easy to configure product with lots of ways to achieve a solution: workflows, business rules and quick actions. all provide a great configurable platform to enable me to innovate any business process solution. What do you dislike? Creating forms is a bit of pain but still applicable. Recommendations to others considering the product: Plan to use it as an enterprise service manager (not only to IT), this will help you to plan easier and ...

Versatile and powerful

What do you like best? The ISM platform is powerful and we have been able to on-board teams throughout all areas of our business, not just ICT. Its versatility is what really does it for us - we have the ability to create whatever we like. We have the power to implement improvements to many business units, allow them to streamline their workflows and track their work. Many teams were stuck working from paper forms and emails but ISM has allowed us to refine their processes and digitise ...

Powerful but extremely steep learning curve

What do you like best? Ivanti Service Manager can do pretty much anything you want to do. You can mix concurrent and named licenses which is rare in the ITSM field. What do you dislike? You won't be able to implement most of your wild dreams without consulting fees. It is not very user friendly as an administrator. Support is extremely slow. When you do get them on the phone they are very knowledgeable but almost nothing can be "explained" over the phone, you need to dedicate time ...

Time Saver

What do you like best? Having the ability to manage our machines based on queries I build. For instance our support staff can depend on the fact that if they are working on a surface, the dock updater is there because EPM has pushed it out because the device is a "surface". What do you dislike? My one main complaint is the inability to restart a failed task from the failure. Currently if one our more complicated deployments fail, I have to start the entire process over again. It ...

Very intuitive and streamlined solution

What do you like best? the level of versatility of the product allowed our enterprise to customize the solution to our unique needs and protocols. What do you dislike? An on going problem that we are experiencing is there a lot of searching around for the correct modules to configure the desired function. And I do believe that is a result having such a versatile tool. Thankfully documentation and partnering professional services are always available. Recommendations to others ...

Love the workflow and Integration capability

What do you like best? Flexibility to design your own forms, workflows, and communication templates What do you dislike? UI/UX for the agents is very complex. I would like to have a way to match with FreshDesk that is so easy to use What problems are you solving with the product? What benefits have you realized? We have moved away from paper based form. All support departments are now managed through the ticketing system