Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

I am happy

What do you like best? It was an amazing event, with good presenters. I learned a lot! Thank You Ivanti! What do you dislike? Only one session, the understanding of the presenters was not good for me as a not native English speaker What problems are you solving with the product? What benefits have you realized? na

Ivanti Review

What do you like best? very good Partner, easy to implement, very good to use and very good to work, is an awesome Product, What do you dislike? nothing! all of this Product is great, i like to work with Ivanti SM, What problems are you solving with the product? What benefits have you realized? Optimization of Processes

Ivanti Service Manager Review

What do you like best? I enjoy the configurability of the the system. Easy Use Dashboards What do you dislike? It is very static and a lot of information is hard coded Recommendations to others considering the product: A company that listen to the their end customers, I am excited about working with ISM and Ivanti in the future and am confident that this will get better as time goes on. What problems are you solving with the product? What benefits have you ...

Flexible solution

What do you like best? Flexible solution with nice User Experience What do you dislike? to many ootb functionalities. We would need a simplified method to enable only what we need at starting of a project. What problems are you solving with the product? What benefits have you realized? Incident management

it is more flexibel for big environment

What do you like best? Database and the connection to our HR and Worksystem What do you dislike? no direct connection for sql communiction What problems are you solving with the product? What benefits have you realized? change from old CA environment to new and easier formulars

Ivanti Service Manager is a Powerful Turnkey Solution

What do you like best? we love the ability to fully customize Service Manager to suit our needs. The support staff is top-notch and always responds in a timely manner. What do you dislike? The mobile app is not ready to use currently and we would love to see that overhauled for enterprise use. Recommendations to others considering the product: Try it and you'll love it. What problems are you solving with the product? What benefits have you realized? With Ivanti ...

ISM could be an enabler

What do you like best? ISM helped us transform from 5 unique IT teams to 1 Global team, enabling us to work in a consistent manner across the globe. The global team was operating in the follow the sun model and was a success. What do you dislike? ISM in its current state is not an enabler to mature from the basics. Self Service portal is very complicated to navigate to enable Self Heal Reporting capabilities from the ISM itself are inadequate. Integration capabilities ...

Great product!

What do you like best? We like the reporting and automation behind the product and has saved us a lot of BAU time. What do you dislike? We don't really have any major dislikes... What problems are you solving with the product? What benefits have you realized? We used to spend a lot of man hours maintaining our infrastructure and this product has helped reduced our SLAs and reduced the amount of people required.

Great time saver

What do you like best? I have not been using Ivanti for long but I can already see how much time it is saving our company when it comes to patching our estate. The stats speak for themselves. Patching used to take around 40 days and we have this down to sub 14 already; and we have a lot of optimizing left. What do you dislike? Nothing that I can think of right this moment. What problems are you solving with the product? What benefits have you realized? As mentioned above we ...

A very useful comprehensive tool

What do you like best? The admin console gives a lot of flexibilty and the support of the community when hitting issues or needing to understand items is right on top of things. What do you dislike? There are some restrictions in Self Service Module that could be improved. Recommendations to others considering the product: Self Service Portal What problems are you solving with the product? What benefits have you realized? As a service desk tool this is very powerful ...