Ivanti Service Manager

Solid product, too complicated.

What do you like best? good support, lots of customization options. Walk through's and trainings as well as hand holding for implementation and rollout. Support is greatly needed since the software is extremely difficult to understand and utilize. What do you dislike? It was fine for our needs. However it does seem like there are too many features and not enough focus on user experience. The UI is atrocious and truly confuses every help desk employee we train. Please TRIM the ...

Ivanti Service Manager

What do you like best? Ivanti Service Manager solution is designed and packaged to easily scale and adapt to meet your specific business needs. Ivanti Service Manager is being used by more than just out support desk. We have HR, Facilities, Security and other departments integrated into it. What do you dislike? I wish the software/platform would allow to you customize it more then now. Recommendations to others considering the product: Try it out before you purchase it. ...

Flexible but powerful

What do you like best? Full featured, with easy ability to customize. But, not too customizable, which can lead many organizations astray. What do you dislike? The limited ability to brand the portal. Other than that, we have not encountered anything else that we dislike. What problems are you solving with the product? What benefits have you realized? Implementation of workflow and standard ITSM processes.

Solid Configurable ITSM Suite

What do you like best? Versatile software that can be tailored and configured to different business cases What do you dislike? 3rd Party integration is improving and will be exceptional soon. What problems are you solving with the product? What benefits have you realized? Clarity in work, KPIs, Metrics

Solid ITSM Solution

What do you like best? This web based ITSM is a great replacement for the LANDESK product which ha some quirks. What do you dislike? Change in general. Due to the vastly different architectures of the platforms, it's a bit of a steep hurdle to get onto the new platform. Additionally, more work needs to be done to homogenize the customer experience across the portfolio. What problems are you solving with the product? What benefits have you realized? We'll be using it to ...

ServiceDesk is Awesome!

What do you like best? We have been using Ivanti Service Manager for a number of years. We have customized it to meet our needs. This saves our IT department many hours each day to have all requests and incidents automated. The approval process that the requests go through is seamless and saves us time and paperwork. What do you dislike? Nothing yet. We are happy with the product What problems are you solving with the product? What benefits have you realized? Mostly the ...

Started off Rough, But Finished Spectacular.

What do you like best? The interfaces and the configuration, ease of use for the end user. What do you dislike? Lack of well written documentation. Step by Step how to documents are very much needed. Training is lacking as well. Make sure you don't do the generic SOW It is better to just purchase time and Make sure if you do on premise you get a Vendor Tech that has lots of experience. Recommendations to others considering the product: Be realistic about time line. ...

Excited to implement Ivanti Service Manager in our enterprise.

What do you like best? Modern design. Powerful tool for workflows. Self Service. What do you dislike? Not a lot to dislike after taking the courses to see how everything fits together. What problems are you solving with the product? What benefits have you realized? Smart forms that kick off workflows. Better metrics for reporting.

Ivanti Service Manager

What do you like best? At our company we use the Ivnati Service Manager for talent (employee) sick pay/leave. Reports are simple to submit. You enter employee ID number, how many hours requested and their pay rate. A must for any employer to have, specially staffing agencies as you can enter employee sick pay by company. Once submitted you receive an email with a confirmation. Talent is then paid for requested sick day. The system also lets you know how many hours a certain employee has ...

The product is versitile.

What do you like best? The ability to use it throughout the whole organization. It is not just an IT product but can be used by all departments. What do you dislike? I dont really have anything I dislike. The product is good. Recommendations to others considering the product: The Service and Support you receive is steller What problems are you solving with the product? What benefits have you realized? Phone call deflection and avoidance.